Join Our Team

New Litho Group is one of Australia's fastest-growing commercial printing companies, with operations across Melbourne and Sydney delivering cutting-edge print solutions to enterprise clients nationwide. As we scale our operations and integrate advanced web inkjet technology alongside our comprehensive offset and digital capabilities, we're building a world-class commercial team to drive our ambitious expansion.

Our multi-brand portfolio (Valiant Press, Doculink, Eastern Press and Neo) positions us uniquely in the market, and we're seeking exceptional talent to accelerate our growth trajectory whilst maintaining operational excellence.

The Opportunity

Join our commercial operations team as an Internal Account Manager, a key role that supports revenue growth and client satisfaction. You'll use your print and customer knowledge to ensure seamless client experiences and connect our Account Managers to our production team.

You'll be managing client relationships, coordinating production workflows and job onboarding, and contributing to the systems and processes that enable our rapid scaling. Your work directly influences client retention, operational efficiency, and our ability to capture market share in Australia's evolving print landscape.

What you’ll be doing

Client Communication & Support

Serve as primary contact for a portfolio of client enquiries across Valiant Press, Doculink, and Eastern Press

Process and prioritise client requests, coordinating revisions and specifications

Maintain exceptional client service standards

Support Account Manager responsibilities during client visits and strategic meetings

Production Coordination

Coordinate projects between pre-press, production, finishing, and dispatch teams

Onboard jobs to the highest standards of accuracy.

Translate client requirements into production specifications

Monitor job progress and communicate status updates to clients

Ensure quality standards and delivery timelines are maintained

Administrative Support

Maintain accurate CRM data and client records

Assist with outstanding accounts and finance coordination

Assist Account Manager in meeting preparation & strategy

What we’re looking for

Industry Experience

3+ years of print or related industry experience is strongly preferred.
Production, pre-press, DTP, finishing, or related areas are all welcome.

Skills & Competencies

Excellent communication & organisational skills - Solution-focused, ability to manage multiple jobs and priorities simultaneously

Team collaboration - works effectively across departments and with external clients

Detail-oriented approach - accuracy in specifications, timelines, and client requirements, proactive problem-solving and client relationship management

Technical Skills

Advanced Microsoft Office skills, particularly Excel.

Familiarity with print industry software (MIS systems, workflow software).

Understanding of basic desktop publishing or pre-press processes preferred.

Proficiency with CRM systems valued.