A rare opportunity exists for an experienced automotive aftersales leader to shape the national strategy and execution for a cutting-edge, premium EV brand launching in Australia.

This is not a legacy role—it’s a ground-up, high-impact opportunity. With the first vehicles on the road, you’ll define what aftersales excellence looks like from day one. Service, parts, logistics, technical support, customer care—you’ll lead it all.

About the Role
Reporting directly to the Managing Director, this role is responsible for designing and implementing Australia’s national aftersales framework. You’ll align with global brand standards while tailoring to local expectations, setting new benchmarks in customer experience, dealer support, and operational efficiency.

Your Core Focus Areas

• Develop and execute national aftersales strategy across service, parts, and customer satisfaction.
• Build the systems, KPIs, and processes to ensure world-class customer care and technical support.
• Design and scale dealer support programs that guarantee consistency, compliance, and loyalty.
• Lead a high-performing aftersales team, setting a culture of accountability, innovation, and improvement.
• Partner closely with global stakeholders to ensure best-in-market delivery.

You Will Bring

• Proven success leading national aftersales operations within a large automotive network.
• Strong commercial acumen and ability to build scalable systems from scratch.
• Customer-first mindset with a deep understanding of CSI and retention strategies.
• Hands-on experience managing parts operations, warranty, technical services, and field support.
• Natural leadership presence with a collaborative and driven style.

What’s On Offer

• $180,000 – $240,000 + super + fully maintained vehicle
• Annual bonus of up to 30% based on performance
• Work with an ambitious, fast-moving global automotive brand
• Premium, modern office facilities close to Macquarie Park Metro
• Long-term career growth potential in a high-impact national role

Interested and suitably qualified applicants should apply through this site. For many other Motor Staff automotive industry positions please visit our website at www.motorstaff.com.au, follow us on Facebook at www.facebook.com.au/motorstaff, and LinkedIn. Your resume must contain your address so we can assess commuting requirements. Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa. Motor Staff is Australia’s No 1 automotive industry recruitment agency.