Customer Service Leading Fintech

Grow your Career within a Leading Fintech proud to be disruptors in the industry, based in the CBD looking for a customer service specialist to join the team!

Your new role

• Answering escalated customer queries, solving problems and close requests.
• Follow up non-transacting customers, answer concerns and get customers transacting as soon as possible
• Manage any settlement issues, follow-up queries and resolve queries in an efficient and timely fashion.
• Manage all Change of Ownership requests.
• Help customers understand the products/solutions available
• Manage change of bank accounts, addresses, and other service requests and changes

What you'll need to succeed

• Previous call centre experience (preferably within financial services)
• Exceptional communication skills and an engaging phone manner
• Be action-oriented, drive for results and success
• Lead with authenticity, energy and show resilience

What you'll get in return

• $70k plus superannuation
• Located in the Sydney CBD
• Comprehensive training and opportunities for professional growth
• Supportive and collaborative team culture.
• Vibrant, thriving culture with like-minded values and a passion to put customers first

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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