We’re Hiring: Customer Service Representative (Full Time)

Location: Albury, NSW

Are you a customer service expert ready to step into a new role and help shape the future of a growing, fast-paced trade business? At Tonkin, we’re not your average plumbing, electrical, and HVAC company—we’re a people-first, tech-enabled team that believes in providing WOW experiences to our customers.

We’re looking for a Customer Service Representative to join our Albury-based admin team. You’ll play a key role in delivering top-tier service by managing customer interactions, supporting field teams, and keeping job flow moving efficiently through ServiceTitan, our central job management platform.

What You’ll Do:

Answer inbound calls and emails professionally and promptly

Schedule jobs, manage job updates, and support the daily workflow

Communicate clearly with customers, technicians, and managers

Maintain accurate records and ensure timely data entry in ServiceTitan

Support the wider team with administrative and operational tasks

What You’ll Bring:

At least 2 years’ experience in a customer service or admin role

Strong phone, email, and multitasking skills in a fast-paced setting

Great attention to detail and willingness to grow, up-skill and develop professionally

A positive, proactive mindset and a genuine commitment to creating WOW experiences for customers

Experience with ServiceTitan or similar platforms is a bonus (but not essential)