
Customer Service Representative
Tonkin Trade Group Pty Ltd
Posted 3 days ago
We’re Hiring: Customer Service Representative (Full Time)
Location: Albury, NSW
Are you a customer service expert ready to step into a new role and help shape the future of a growing, fast-paced trade business? At Tonkin, we’re not your average plumbing, electrical, and HVAC company—we’re a people-first, tech-enabled team that believes in providing WOW experiences to our customers.
We’re looking for a Customer Service Representative to join our Albury-based admin team. You’ll play a key role in delivering top-tier service by managing customer interactions, supporting field teams, and keeping job flow moving efficiently through ServiceTitan, our central job management platform.
What You’ll Do:
Answer inbound calls and emails professionally and promptly
Schedule jobs, manage job updates, and support the daily workflow
Communicate clearly with customers, technicians, and managers
Maintain accurate records and ensure timely data entry in ServiceTitan
Support the wider team with administrative and operational tasks
What You’ll Bring:
At least 2 years’ experience in a customer service or admin role
Strong phone, email, and multitasking skills in a fast-paced setting
Great attention to detail and willingness to grow, up-skill and develop professionally
A positive, proactive mindset and a genuine commitment to creating WOW experiences for customers
Experience with ServiceTitan or similar platforms is a bonus (but not essential)
About Tonkin Trade Group Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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