Join one of Australia’s leading security service providers!
At Ultimate Security Australia, we pride ourselves on delivering exceptional service to our clients through innovative solutions and a dedicated team. We are currently seeking a highly organised, customer-focused Service Coordinator to join our fast-paced operations team.

About the Role

As a Service Coordinator, you will play a critical role in the scheduling and coordination of our field service technicians and subcontractors. You will liaise with both internal and external customers to ensure a smooth and timely service delivery experience. This is a key position within our service team, where your ability to multitask, prioritise, and build strong relationships will directly impact customer satisfaction.

Key Responsibilities

Manage inbound and outbound calls/emails with customers and internal stakeholders

Create and manage work orders for field service jobs

Schedule and dispatch Ultimate Security technicians and subcontractors

Monitor and update customers on job progress and service outcomes

Manage customer service portals and related documentation

Process invoices and approve subcontractor payments

Handle customer enquiries and resolve service-related issues

Conduct customer satisfaction surveys

Process customer credit card payments

Report safety incidents and follow emergency procedures

Maintain compliance with company policies and procedures

Skills and Qualifications

Strong time management and organisational skills

Professional phone and email etiquette

High level of customer service orientation

High level of accuracy and strong attention to detail

Effective coordination and problem-solving abilities

Ability to work autonomously and as part of a team

Computer literate with proficiency in MS Word, Excel, and Outlook

Experience using SimPro preferred but not essential (training will be provided)

Product knowledge on security products including CCTV, Access Control and Alarm systems is preferred but not essential

A proven ability to work under pressure in a fast-paced environment demonstrating flexibility and professionalism

Why Join Us?

Be part of a supportive, fast-paced team environment

Work with a well-established and reputable security company

Gain exposure to varied and dynamic daily operations

Opportunities for growth and career development

Onsite parking and fully equipped staff GYM.

How to Apply

Ready to take the next step in your coordination career?
Click "Apply Now" to submit your resume and a brief cover letter outlining your suitability for the role.

Ultimate Security does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ultimate Security employee, location or address. Ultimate Security is not responsible for any fees related to unsolicited resumes.

Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds.

Only Australian Citizens or Permanent Residents of Australia will be considered.

Please note only successful candidates will be contacted

NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080