About the role

Are you passionate about providing exceptional customer service and sales assistance within the jewellery industry? Meg Maskell Fine Jewellery is seeking a full-time Customer Service & Sales Assistant to join our boutique store in Hornsby, NSW. In this role, you will be responsible for delivering a world-class customer experience and driving sales of our handcrafted jewellery pieces.

The position is ideal someone who loves jewellery/fashion, brings a positive professional attitude, along with excellent communication and organisational skills.

The ability to provide personal and premium customer service is essential, and previous experience in retail, particularly in a premium or boutique setting is highly regarded.

The successful applicant will work directly with our clients, providing exceptional service both in person and online ensuring a meaningful and memorable customer journey throughout This role combines retail administration with hands-on customer engagement and sales, including scheduling client appointments, responding to enquiries across multiple platforms. Duties will also include general showroom responsibilities, helping to maintain a beautiful and welcoming space that reflects our brand.

This role is a full-time position working from Tuesday to Saturday.

Working hours are 8:30 am - 5:15 pm Tuesday to Friday and 8:30am to 4:00pm on Saturday, with a Tuesday RDO every 4 weeks.

Key Responsibilities:

Being the face of Meg Maskell Fine Jewellery, welcoming clients into our jewellery showroom with warmth and professionalism.

Responding to email enquiries, answering the jewellery showroom phone and managing customer enquiries to the highest level of service.

Creating a unique, memorable experience for each client.

Oversee incoming and outgoing shipments, coordinating with couriers and customers to ensure smooth delivery and clear communication.

Managing the packaging and shipping processes, including ordering inventory and other incidentals.

Scheduling and managing requested showroom appointments through our calendar platform.

Ensure the showroom and our jewellery displays are always impeccably presented.

Maintain detailed customer record and interaction notes via our POS & CRM system.

In store sales and customer assistance, supporting clients throughout the process, from initial enquiry to final purchase.

Perform additional administrative duties and tasks when needed.

The Ideal Candidate:

Encompasses a natural ability to connect with clients and a genuine desire to provide exceptional service.

Strong verbal and written communication skills.

Excellent time management skills and ability to quickly adapt to a fast pace environment.

Is highly organised, encompasses a very high attention to detail and takes pride in doing things well.

An excellent work ethic and the ability to multi task.

The ability to handle customers enquiries with the highest level of service, ensuring all interactions are made in line with our high standard of service, whilst following company policies and procedures.

Has a passion for jewellery and an appreciation for premium, boutique retail experiences.

What’s on offer:

A close-knit team environment, conveniently located near public transport, cafes, and restaurants.

Public Holidays off and a monthly RDO.

Generous staff discount.

Education opportunities including diamond & gemstone training.