Are you a confident communicator who thrives on helping people and delivering top-notch service? Do you enjoy working in a fast-paced, friendly environment where no two days are the same? Our client - a market-leading business in the Plumbing, Electrical, and Roofing services space - is looking for a motivated Customer Service Representative to join their growing team.

This role is perfect for someone with a background in the trades or services industry who's ready to step into a career with structure, stability, and clear room for growth.

Why You'll Love It Here:

Stable, full-time hours: Monday to Friday, 9am to 6pm with a little extra paid time each day.

Generous pay: $75,000 + Super + paid daily overtime at time-and-a-half.

Great earning potential: Overtime adds up to an additional $135 per week!

Supportive team culture with ongoing training and development opportunities.

Kingsgrove location - easily accessible and surrounded by amenities.

What You'll Be Doing:

Making outbound calls to existing and potential customers - no cold calling, just genuine service.

Providing helpful and accurate info about services and promotions.

Resolving inquiries and coordinating bookings with technicians.

Maintaining up-to-date and accurate CRM records.

Following up to ensure customer satisfaction and long-term loyalty.

Hitting performance targets while maintaining a friendly, professional approach.

About you:

Previous experience in customer service, ideally within the trades or services industry.

Clear and confident communication - both over the phone and in writing.

Great listening skills and a natural ability to build rapport.

Comfortable working with call volumes and performance goals.

Basic tech proficiency - CRM systems, Microsoft Office, etc.

A proactive, can-do attitude and a team player mindset.

Let's Talk!

If you're ready to take the next step in your customer service career and want to be part of a thriving business with a fantastic team culture, we'd love to hear from you.

Click Apply now with your updated resume, or contact Mary on 0412 107 751 for a confidential discussion.