About the role

We are seeking a Customer Experience & Admin Assistant to join our growing team at Back to Sleep in Balwyn, Victoria. This full-time role involves processing a variety of administrative tasks to support the smooth operation of our busy office. If you have a passion for general office administration, we'd love to hear from you.

What you'll be doing

Handling all incoming phone calls, emails and client enquiries in a professional and friendly manner

Providing efficient administrative support, including data entry, filing, scanning, scheduling, and coordinating bookings

Maintaining and updating client records

Supporting the team with ad-hoc tasks as required

Adhering to all company policies and procedures

What we're looking for

Proven experience as an Administrative Assistant or similar role

Excellent communication and interpersonal skills, with a friendly and professional telephone manner

Strong organisational and time management skills, with the ability to prioritise tasks and work independently

Proficient in Microsoft Office suite, including Word, Excel and Outlook

Attention to detail and a commitment to maintaining accurate records

A collaborative team player with a positive and proactive attitude

What we offer

At Back To Sleep, we are committed to supporting the growth and development of our employees. In this role, you will have access to ongoing training and opportunities to expand your skills. We also offer a range of benefits, including competitive remuneration and a supportive team environment.

About us

Back To Sleep -the Bedding and Mobility Specialists is a leading provider of high-quality Assistive Technology products and services. Our mission is to help you achieve your goals, by providing a tailored service, defining your sleep and mobility experience - now and into the future, so you can choose to live a quality life as independently as you deserve. With a strong focus on customer service and innovation, we have built a reputation as an industry leader. As we continue to grow, we are looking for talented individuals to join our dedicated team.

Apply now to join our team!