ODE Dermatology, founded by expert dermatologist Dr Shammi Theesan, is a premium clinic renowned for its meticulous approach to skin health and aesthetics. We are seeking a Full-Time Admin and Customer Relations Assistant to support our growing business and our discerning clientele.

This role is rooted in precision, efficiency, and exceptional service, handling in-person bookings, digital enquiries, and phone appointments. With our client at the heart of everything we do, this position is perfect for someone who thrives on client interaction, brings a warm and confident personality, and can quickly master medical software and clinic processes.

Key Responsibilities:

Manage incoming calls, bookings, cancellations, and rescheduling with efficiency and professionalism

Deliver a concierge-level client experience in person, including finalising bookings, rebooking, and responding to service enquiries

Demonstrate comprehensive knowledge of clinic protocols, treatment outcomes, pricing, and processes to convert enquiries into sales confidently

Drive retail sales of skincare and treatments, providing expert guidance on product selection

Coordinate telehealth bookings and manage applications, ensuring smooth virtual consultations and follow-ups

Assist Dr Shammi Theesan during client consultations and procedures, contributing to an exceptional client experience

Process and manage Medicare-related administration, ensuring accuracy and compliance

Maintain precise client notes and medical records

Handle payments, Medicare rebates, and support general administrative tasks

Technical Proficiency Required:
• Google Suite
• Shexie (medical software)
• EFTPOS and retail POS systems
• Familiarity with telehealth apps and processes

Soft Skills:
• High standards of grooming and professional presentation
• Personable, warm, and empathetic in all client interactions
• Adaptable and flexible to changing needs
• Proactive, solutions-focused, and highly organised
• Strong attention to detail and multitasking abilities

What We Offer:
• Complimentary access to advanced dermatology treatments and protocols
• A paid day off to celebrate your birthday
• A collaborative, supportive environment where high standards and integrity are valued

Who Will Best Suit This Role?
Someone with exceptional attention to detail and a genuine passion for delivering an outstanding client experience. This role is likely not suited to someone who finds client interactions cumbersome.