Customer Service Officer

Permanent Part time, 2 days per week

Gosnells, WA

At Relationships Australia WA, we’ve been proudly supporting West Australians for over 70 years. Our mission is to provide relationship support services for individuals, couples, families, and communities. We believe that everyone has the right to belong, and we work tirelessly to create a welcoming and inclusive environment for all.

About the role:

We are seeking an experienced Customer Service Officer with a positive attitude to join our team at Gosnells. It is a permanent 2-day per week role (Wed/Fri).

Key responsibilities include:

· Professional first point of contact to greet clients and answer incoming calls

· Scheduling appointments

· Invoicing, billing and receipting payments

· General administrative tasks to assist the smooth running of the location.

About you:

· Excellent communication skills for face-to-face and phone customer liaison

· Ability to work effectively in a busy environment, handling multiple simultaneous demands with a high level of accuracy

· Advanced computer skills including competent use of Microsoft Office, Microsoft Teams, CRM customer database and telephone system

· Ability to work cooperatively within a team and independently as required

· Provide general administrative support within the policies and best practice to ensure the continued delivery of high-quality services.

· Current WA Police Force National Police Certificate (to provide upon request)

Why Join Us:

Unique opportunity for professional growth and experience

Competitive salary $ 66 000 - $ 72 000 per annum pro-rata plus superannuation

Non-for-profit organisation salary packaging – up to $18,550

Additional annual leave at year-end

Staff Reward program to provide savings on your everyday expenses

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

How to apply:

Applications are welcomed through Seek. Please include:

A cover letter outlining your suitability for the role based on the criteria above and a current resume with two recent professional referees.

Contact Us

For more information, please contact Lisa Bailey via email at [email protected]

Application Deadline: Close of Business 17th June 2025

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.