We are currently looking for a dedicated and professional Customer Service Officer to join our client’s team in Esperance. This position, a 6 month assignment with possible extension, offers a unique opportunity to make a meaningful impact in a growing regional community while working with a passionate team.
As a Customer Service Officer, you will be the first point of contact for our client’s customers, delivering exceptional service both over the phone and in person at their Esperance office. You will play a key role in supporting the Customer and Community Manager with event coordination, customer communications, and managing customer concerns related to power outages, billing, and other services.

Responsibilities:

• Deliver exceptional customer service to both callers and in-person visitors at the office in Esperance.
• Assist the Customer and Community Manager with event set-up, attendance, and pack-down.
• Support communications with customers regarding planned and unplanned disruptions to service.
• Prepare and send customer correspondence relating to billing, metering, faults, and other inquiries.
• Manage customer needs, including identifying and referring customers experiencing financial hardship, domestic violence, or other personal challenges.
• Reconcile Credit Card/Travel Card expenses in accordance with company policies.

You Will Have:

• Exceptional communication skills, both written and verbal, and a proven ability to manage conflict professionally.
• Strong customer service experience, preferably within a utility or government setting.
• Analytical skills with the ability to interpret data and use it to enhance customer service.
• Previous experience in event management or a customer-facing role.
• Basic financial management skills.
• A valid WA driver's licence (C class at minimum).
• A passion for regional WA!

Apply Now:
If you're a customer-focused professional with strong communication skills and a passion for helping others, we want to hear from you!
To apply, simply hit the ‘Apply’ button and follow the prompts. If you have any questions, please email Brendan from DFP Recruitment on [email protected]

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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