About Us
Grande Food Service has been a trusted supplier to the hospitality industry for over 20 years. Based in Albany, Western Australia, we pride ourselves on delivering exceptional service and building long-term relationships with our customers.

The Role
We’re looking for a motivated and professional Customer Service & Sales Support Officer to join our team. Reporting directly to the General Manager, this dynamic role combines front desk reception with customer service, administrative support, and accounts receivable tasks.

This position offers flexibility and can be structured as part-time (30 hours per week) or full-time, depending on your availability and fit for the role.

Key Responsibilities
In this role, you will:

Act as the first point of contact for customers and visitors, providing a warm and professional welcome

Answer incoming calls and direct them to the appropriate team members

Deliver outstanding service to walk-in clients and phone inquiries

Support sales staff and managers with administrative tasks

Assist in creating and distributing digital marketing materials

Help onboard new customers and maintain an accurate customer database

Call regular customers to take weekly orders

Perform general office duties including correspondence, filing, and data entry

Maintain a tidy, well-presented reception and front-of-house area

What We’re Looking For
To be successful in this role, you’ll bring:

Experience: 2+ years in administration and/or customer-facing roles

Customer Service Skills: Background in sales or hospitality is highly regarded

Organisation: Strong attention to detail and record-keeping

Communication: Excellent written and verbal communication skills

Tech-Savvy Attitude: A willingness to learn new systems and use technology for efficiency

Team Spirit: A friendly, positive attitude and collaborative work ethic

Why Join Grande Food Service?

Be part of a supportive and professional team

Enjoy flexibility with part-time or full-time options

Access staff perks including gym membership and our "Employee of Choice" program

Take pride in a role that values people and offers variety every day

To apply please address your cover letter to Trevor Cosh outlining how you can deliver value to our business.