CUSTOMER SERVICE AND RECORDS OFFICER

ABOUT THE ROLE

We’re looking for a friendly, reliable, and detail-oriented individual to be the first point of contact for the Shire of Dowerin. As Customer Service and Records Officer, you’ll play an important front-line role in assisting community members, managing incoming enquiries, and supporting the Shire’s administration team.

This part-time position is responsible for providing quality customer service, overseeing records and mail management, processing Department of Transport licensing transactions, and handling a range of administrative tasks including facility bookings, banking, ranger services, and reception support. You’ll be an essential part of the team, contributing to the smooth and professional operation of our corporate and community services.

ABOUT THE SUCCESSFUL CANDIDATE

You are approachable, well-organised and confident using various systems and programs, and enjoy working with people and have a positive, can-do attitude. Whether helping someone at the counter or juggling multiple administrative duties behind the scenes, you take pride in doing the job well.

Previous experience in customer service, records management or local government will be highly regarded. Training will be provided for the right person with a willingness to learn.

WHAT WE OFFER

This permanent position offers employment terms and conditions in accordance with and above the Local Government Officers’ (Western Australia) Award 2021.

ADDITIONAL DETAILS

The position description is available on the Shire’s website www.dowerin.wa.gov.au, which provides an overview of the role. Confidential enquiries can be directed to Solomon Mwale, Manager of Corporate Services, on 9631 1202 or via email to [email protected].

TO APPLY

Applications marked ‘Private & Confidential – Customer Service and Records Officer’ and should be submitted via email to [email protected] or can be posted to the Shire of Dowerin, PO Box 111, Dowerin WA 6461. Applications must be received by 4.00pm Friday 6 June 2025. Late applications will not be accepted.

Manisha Barthakur

CHIEF EXECUTIVE OFFICER

Please Note:

Canvassing of Councillors will disqualify. The successful applicant is required to obtain relevant police checks, pre-employment medicals and to provide evidence of all claimed qualifications prior to commencing employment.