Salary Package: $99,299 per annum (Pro rata) plus super

Permanent – Part Time
60.8 hours per fortnight

Join the Heart of Karratha’s Active Lifestyle – Become a Customer Service Officer at the Karratha Leisureplex!

Are you passionate about helping people and being part of a team that promotes health, recreation, and community spirit? Do you thrive in a fast-paced, customer-focused environment? The City of Karratha is looking for a Customer Service Officer to be the welcoming face of the Karratha Leisureplex — our premier community recreation facility.

As the first point of contact for patrons, you'll be instrumental in delivering friendly and efficient service, providing accurate information about our programs and facilities, and supporting the administration and promotion of a wide range of recreation services. You'll also play a key role in handling bookings, assisting with programs, and ensuring our customers have a positive experience from the moment they walk through the door.

What You’ll Be Doing:

• Providing professional front-of-house service to the public and facility users
• Promoting and supporting a variety of health and recreation programs
• Managing facility bookings and maintaining accurate records
• Handling cash and financial transactions securely and accurately
• Assisting with administration and marketing support for Centre programs
• Contributing to a safe, inclusive, and welcoming community space

What You’ll Bring:

• A friendly, approachable manner and strong communication skills
• Confidence in customer service and the ability to work both independently and as part of a team
• Experience with cash handling and general administration duties
• Basic knowledge of recreation facilities and programs (desirable)
• First Aid qualification and ability to work flexible hours, including evenings and weekends
• A valid C Class Driver’s Licence and a current National Police Certificate

Why Join Us?

Working at the Karratha Leisureplex means being part of a team that values community connection, health and wellbeing, and great service. You’ll enjoy:

• A supportive and energetic team environment
• Opportunities to develop skills in customer service and recreation facility operations
• Flexible hours that suit a dynamic lifestyle
• The satisfaction of contributing to one of Karratha’s most valued community assets

Click Apply to be redirected to the City of Karratha’s online recruitment portal.

For enquiries about this position, please contact our People & Culture team on 9186 8543.

Applications close: 4:00pm Wednesday 4th June 2025.