About First Gen Healthcare

At First Gen Healthcare, we specialise in supporting participants with complex needs especially those involved in the justice and forensic mental health systems. Our mission is to deliver safe, person-centred care through an interdisciplinary approach that champions cultural competence, therapeutic expertise, and human dignity.

We are a team of forensic disability experts with extensive experience in leadership experience across forensic mental health, justice and disability. Our purpose is to transform lives by empowering participants and helping them reintegrate safely into the community no matter how complex the journey.

We are a values-driven organisation committed to high-quality service delivery and operational excellence. As we grow to meet increasing demands, we are seeking a skilled and experienced Rostering and Administration Officer to support our dynamic team.

Position Overview

We are seeking a highly organised and detail-focused Rostering and Administration Officer to manage scheduling and operational administration in a high-volume, fast-paced disability support environment.

This role is casual, fully remote, and must be completed between 9:00 AM – 5:00 PM, Monday to Friday. You will coordinate rosters for over 50+ support workers , ensuring compliance with the SCHADS Award, NDIS billing requirements, and internal processes.

Key Responsibilities

Build and maintain daily and forward-planned rosters (2–4 weeks) in ShiftCare

Accurately interpret and apply the SCHADS Award, including overtime, allowances, broken shifts, and applicable penalties

Manage high-volume calls, emails, and real-time roster adjustments

Respond promptly to unplanned leave, staff queries, and emergency coverage

Communicate shift changes to staff clearly and promptly

Review client appointments and shift instructions for alignment with care plans

Submit daily timesheets for payroll and support billing accuracy

Ensure documentation for NDIS claims, service adjustments, and cancellations is timely and compliant

Maintain accurate records across rostering and CRM systems

Manage the house calendar, ensuring all appointments, meetings, and staff events are scheduled, communicated, and followed up

Schedule and coordinate supervisions, training, and monthly house and team meetings, ensuring strong attendance and preparation

Take detailed minutes for all meetings and follow up on action items

Review shift notes weekly, flag concerns with management, and distribute to relevant stakeholders

Liaise with internal teams to address care worker concerns, WHS requirements, or operational risks

Provide administrative support to the Operations and other teams as required

About You

You are highly organised, confident working independently and have a deep understanding of NDIS operational compliance and rostering complexities. You thrive in structured systems and fast-paced environments, and are confident communicating with frontline staff and managers alike.

Key Attributes:

Strong time management and multitasking abilities

Clear, professional, and confident communication style

High attention to detail and task follow-through

Ability to remain calm and organised under pressure

Sound judgment and decision-making skills

Qualifications and Requirements

Minimum Certificate IV or higher in Business Administration or a related field

Minimum 3 years’ experience in rostering or coordination within SIL or NDIS environments

Proficient in ShiftCare, Microsoft Excel, Word, WhatsApp, and Adobe

In-depth understanding of the SCHADS Award, including complex provisions

Strong working knowledge of NDIS pricing and compliance, Fair Work and Safe Work Guidelines

Demonstrated ability to manage high call/email volume while maintaining record accuracy

NDIS Worker Screening Check

Working with Children Check

Australian Working Rights and ability to work independently in a remote setting

What We Offer

Competitive casual hourly rate

Remote work during standard business hours

Supportive and collaborative work environment

Purpose-driven organisation with opportunity for future growth

Fast-paced role with real impact on service delivery and participant wellbeing

Recognition of high performance and attention to detail

How to Apply :

If this opportunity aligns with your passion and experience, we encourage you to apply now.
Please submit your application, including a resume and cover letter.

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

If you require further information, please contact First Gen Human Resources - [email protected]

At First Gen, we are committed to building a workforce that reflects the rich diversity of the communities we serve. We value and embrace diversity in all its forms including race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief.

We believe that inclusion and equity are essential to a thriving workplace culture and are dedicated to fostering an environment where all individuals feel respected, valued, and supported.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, people with disability, and those of diverse gender identities and sexual orientations.