Position Title: IT Support Officer
Location: West Perth
Job Type: Temp 6 month contract with a view to extension, full time hours

This position provides first contact technical and application support to the users of IT services within the Department its client organisations. The role involves a mix of operational duties and client services, ensuring effective use of IT equipment and software technologies, and providing high-quality support to users.

Key responsibilities:

• Review and Improve IT Systems: Participate in team meetings to evaluate IT equipment, software technologies, and processes, identifying opportunities for improvements and developing standards and procedures.
• Documentation and Knowledge Sharing: Prepare and maintain documented procedures, work instructions, and user guides, contributing to a knowledge base and sharing expertise with the team.
• Asset Management and Trend Awareness: Assist in managing assets through their lifecycle and maintain awareness of IT trends, raising potential risks and ensuring compliance with standards.
• Service Desk Operations: Provide professional and effective support to clients, including logging incidents, triage, software installation, and end-user assistance.
• Client Assistance and Compliance: Assist clients with IT equipment and software, ensuring all services comply with branch policies, procedures, and standards.
• Incident Management and Resolution: Monitor and action incoming requests, ensuring incidents are logged, prioritised, and resolved within agreed timeframes, while identifying faults and providing documented resolutions.

Required experience:

• Demonstrated experience working within an IT environment and providing installation and end user assistance and troubleshooting IT equipment and software with an understanding of local area networks and data communication in a large multi-site networked environment.
• Demonstrated ability to work effectively as part of a team and a willingness to contribute ideas and solutions to effectively achieve positive business outcomes.
• Well-developed communication and interpersonal skills, with the ability to articulate complex information clearly to both internal and external stakeholders at all levels.
• Knowledge of contemporary IT issues

Interested candidates are invited to submit their resume. Interviews to commence immediately.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.