Service Desk Analyst | Desktop Support Analyst | IT Analyst

Your new company

A wonderful opportunity to work for a mining client

Location: PERTH CBD

Your new role

Responsible for providing Level 1 & 2 Desktop Support to end-users.

What you'll need to succeed

Key Responsibilities

• Logging and creating Interactions, Incidents and Service Requests
• Tracking progress of Incidents and Service Requests through to closure with Global
• Service Desk and other Resolver Teams
• Managing Incidents and Service Requests through to closure
• Installing, configuring and supporting end-user equipment and devices
• Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs

What you'll get in return

• Previous experience working in a mining company would be beneficial.
• Demonstrated experience in Windows 10,11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams, and Cisco Webex
• Demonstrated previous experience with mobile device management, MS Intune, Apple iOS, and Android OS
• Proficiency in using ticketing tools like ServiceNow, Fresh service or ConnectWise
  Previous customer service experience will be beneficial.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.