The Opportunity

With increased sales and a healthy order bank we are currently looking for a full time experienced Client Coordinator in Pre-Construction. You will have strong customer service skills with the ability to build rapport quickly via all communication channels (face to face, email and over the phone). You’ll be energetic, dedicated and have an eye for detail.

Reporting directly to our General Manager, as a Client Coordinator in Pre Construction your primary focus will be to take control of the customer experience from the Sales team and be the client’s liaison, delivering an exceptional building journey for our clients until Site Construction commencement.

This is a client facing role and in keeping with the outstanding reputation of the business you must have exceptional customer service skills. This will include ensuring the client is informed of timelines and thoroughly understands the process from beginning to end. You should be skilled at explaining things to clients who may not understand construction, and who will at times need reassurance and guidance.

Some key responsibilities of this role include:

Co-ordinating and ordering all preliminary reports including management of costs and issuing purchase orders.

Co-ordinating the preparation of preliminary construction documentation including plans, specifications, energy rating and colour and electrical documentation.

Coordinating the preparation of the final construction documentation including plans, specifications, engineering, and contract pricing.

Preparation of the building contract including checking quality of documentation and that all client requirements have been included.

Preparation of all documentation and applying for building permits, insurance, asset protection and water authority approval.

Preparation and co-ordination of all pre-construction variations including obtaining management approval.

What you will bring to our Business:

Ideally, we are looking for someone who:

Is customer service focused and committed to providing exceptional customer service and communication.

Has worked in the Residential Building Industry for at least 1 year and has a minimum 2 years’ experience in customer service roles.

Has a good working knowledge of the design and construction process in Residential Construction, and the Residential Construction Industry as a whole.

Has a professional and confident manner and a positive approach to change.

Shows initiative and does what is required to get job done and commits energy and drive to see that goals are achieved

Has demonstrated attention to detail with meticulous time management and organisation skills.

Has strong IT/administration skills and a good understanding of Microsoft Office 365.

And just as importantly, an eagerness to learn and be a part of a supportive team, actively listens and work collaboratively and operates as an effective team member.

What we will offer:

Aside from a great opportunity to work for one of Bendigo's top local Residential Builders, Cavalier Homes Bendigo, as a growing, locally owned and operated business we can offer you:

A supportive, safe and fun workplace culture with a passionate team who are proud of their work.

A competitive remuneration package based on your experience level.

Employment with a leading builder who has an excellent reputation.

About Us:

At Cavalier Homes Bendigo, our commitment to Consistency, Transparency, and Teamwork forms the very foundation of our success. Joining our team isn't just about a job, it's about becoming part of a team that values you and considers you an integral part of our journey.

Cavalier Homes Bendigo is a leading local builder with over 25 years’ experience in the Residential Construction industry. We pride ourselves on delivering high-quality homes built by local tradespeople, focusing on design excellence, style, functionality, and quality workmanship.

Our mission is to provide client’s and investors with affordable homes in Central Victoria's best land developments, ensuring their building journey is marked by the highest standards of customer service.

How to apply:

If you are a goal-oriented, self-motivated professional person with a strong focus to provide an unbeatable customer experience, please submit your resume and covering letter highlighting your skills, experience and why you are the right person for the job.

Please note that applications close at 5pm on Wednesday June 25th, 2025.

Please note, only shortlisted candidates will be contacted directly, and all applications will be kept in the strictest of confidence. In addition, you must also have unlimited Australian work rights to be considered for this role.