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Client Service Coordinator

Relationships Australia VIC
Kew, VIC
A$91,284-$93,858 p/a
Administration & Office Support → Client & Sales Administration
Full-time
On-site

Posted 1 day ago


About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager, you will bring extensive experience in office management, coordination, and supervision, providing support to both administrative and clinical staff. Your role will ensure seamless and efficient administrative operations while overseeing the coordination of client services staff. You will supervise the administrative team, including providing day-to-day feedback, conducting performance reviews and developing work plans. Additionally, you will play a key role in the design and implementation of new projects. Strong technology skills, including proficiency with Dynamics CRM and SharePoint, are essential for success in this position.

This opportunity is full-time, ongoing based at our Kew Centre, with one evening shift per week. The base salary range is 91k - $93k per annum with access to salary packaging of $18,550 per annum.

About you

  • Certificate, Diploma or tertiary qualifications in administrative studies or equivalent and several years’ experience in a busy administrative office environment.
  • Highly developed computer literacy, MS office suite, CRM (preferable) and the demonstrated capacity to efficiently learn IT new systems.
  • Experience working in a strong customer/client focused environment.
  • Previous experience supervising an office and/or office staff, coordinating, supervising and developing a small team (desirable).

We provide

  • Attractive salary including salary packaging and generous leave benefits.
  • Professional development and career progression opportunities.
  • Best practice clinical supervision.

Candidates can view the position description at www.rav.org.au/careers, contact Laura Zavros, Assistant Manager by phoning 0407 746 179 for specific queries. Applications close Friday, 20 June 2025. Previous applicants need not re-apply.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.


About Relationships Australia VIC

Camberwell, VIC, Australia
Community Services & Development
501-1000 employees

At RAV, our staff are the heart of our organisation, integral to our success, and the impact of our services and programs. Our vision, values and strategic priorities are the foundations of our organisation, culture and how we work with colleagues, clients and the community. Core to our culture is our commitment to meeting the needs of our clients and we’re proud to have supported more than 650,000 clients over 75 years. Since 1948, we’ve evolved from being a Melbourne-based with volunteers providing counselling and education, to an organisation providing over 120 services from more than 21 sites across Victoria, and through additional outreach locations and telehealth.

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