About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager, this pivotal role requires a dynamic and experienced leader to oversee the day-to-day operations of a busy office environment. You will lead and support a dedicated administrative team, conducting performance reviews, developing work plans, and fostering a collaborative and high-performing culture. With a strong focus on client service and front-of-house operations, you will also play a key role in supporting clinical staff and ensuring smooth administrative workflows. Your advanced IT skills, particularly in Dynamics CRM and SharePoint, will be essential as you implement and guide new system. This role demands a proactive, solutions-focused individual who thrives in a fast-paced setting and can work autonomously while advising on best practices and continuous improvement across all administrative functions.

This opportunity is a full-time, ongoing position based at our Family Relationship Centre in Melbourne CBD, with the expectation of one evening shift per week (Tuesday or Wednesday). The base salary range is $83k-$86k (pro-rata) per annum with access to salary packaging of $18,550 per annum. Hybrid arrangements are available following the probation period.

About you

• Certificate, Diploma or tertiary qualifications in administrative studies or equivalent and several years experience in a busy administrative office environment.
• Highly developed computer literacy, MS office suite, CRM (preferable) and the demonstrated capacity to efficiently learn IT new systems.
• Experience working in a strong customer/client focused environment .
• Previous experience supervising an office and/or office staff, coordinating, supervising and developing a small team.

We provide

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• Best practice clinical supervision.

Candidates can view the position description at www.rav.org.au/careers, contact Lisa Stockheim, Senior Manager by phoning 0427 316 616 for specific queries. Applications close on Tuesday, 24th of June 2025.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.