About us

With 135+ years of experience, UPG, Trimble’s distribution partner for Eastern and Central Australia, specialises in providing the latest in geospatial technology solutions and innovation across a number of industries including mining, land surveying, construction, utilities and local government, transportation and logistics as well as environmental and waste management.

We are part of a long established but constantly evolving group of companies made up of people with a huge diversity of skills and cultural backgrounds. What we share is a genuine pride and enthusiasm for what we do and a commitment to celebrating our successes.

About the role

Your focus will be to provide high quality support and training to ensure customers are maximizing the benefit of using Trimble & 3rd party solutions from across the Geospatial portfolio with a dedicated focus on UAV, GIS and Reality Capture systems.

The role is both internal and external facing - it's focused on supporting our Geospatial sales team and delivering an excellent customer experience to our client base.

Day-to-day responsibilities include:

Maintain current technical knowledge of all Geospatial solutions with a specific focus on the UAV, GIS and Reality Capture portfolio updates

Provide technical support, training and product demonstrations to new and existing customers

Perform Quality Assurance checks on equipment prior to delivery

Promptly respond to logged customer support requests

Follow support requests through to resolution, seeking additional technical support from your colleagues where required

Update and maintain accurate customer records in the CRM ensuring all activity is recorded

Assist the rental business in preparing equipment for customer hire

Travel to site where required to assist customers with complex support issues

About you

Current unrestricted driver's license (essential)

Tertiary qualifications in Geospatial Science, Geospatial Information Science or similar

Genuine interest in the products, with a commitment to deepening product knowledge and technical expertise

Willingness to travel locally and interstate to perform your usual role

Why choose us?

We are very motivated to get the right person onboard for this key role, so we are offering an attractive salary package, including discretionary incentives and a fully maintained company vehicle. Other benefits include ongoing training and professional development, attractive leave benefits and a focused and supportive work environment where your input will be valued and rewarded.

To apply, please submit your current CV and a short cover letter detailing your interest in the role. We look forward to hearing from you.