Join our dynamic team in Home claims, managing a portfolio of building and contents claims from our Sippy Downs office. Your role is central to Youi’s reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.

About the role

• Onsite and full-time, working Monday-Friday
• Managing your own portfolio of high complexity and large loss claims
• Helping our customers in their time of need by processing their claims from start to finish
• Problem solving daily to reach outcomes that work for both our clients and Youi
• Being a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

About you

• Experience in home claims (preferred) or claims management
• Experience in reading and interpreting building assessment reports and specialist reports an advantage
• Exceptional verbal and written communication skills
• Experience in administration, with high attention to detail
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus
• Technical skills or trade qualifications an advantage
• Experience in navigating and upskilling in computer systems

Don't tick every box? Don't worry!

We understand that many skills are transferable, and with every journey at Youi unique as you are, we encourage you to apply.

Perks and benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

Ready?

If so, we want to hear from you! In our work environment, no two days are the same. Be part of a company that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction and finding creative solutions in complex situations, apply today and be part of a supportive and engaging team.