About Us
We are a fast-growing startup delivering a cutting-edge SaaS (Software as a Service) platform designed specifically for fresh produce growers. Our goal is to revolutionize the way growers manage their operations—providing tools to improve efficiency, traceability, compliance, and profitability. As we grow, we’re looking for passionate, customer-focused individuals to join our team and help shape the future of agriculture technology.

The Role
As a Software Support Officer, your primary responsibility will be to ensure the success and satisfaction of our customers by delivering responsive, knowledgeable, and friendly support. You will be the first point of contact for customer inquiries, and your work will have a direct impact on the day-to-day experience of growers using our platform.

This is a full-time, fully remote position. While standard working hours are approximately 9:00 AM to 5:00 PM (your local time), some flexibility is required to respond to occasional after-hours support needs.

This role also includes contributing to our social media presence, helping share product updates, tips, and customer success stories. You’ll work with the team to create helpful, engaging content that supports and grows our community.

This role includes some travel to growers (primarily within Australia) to assist with on-site deployment, training, and support as needed.

Key Responsibilities

Respond to support queries via phone and email in a timely, professional manner

Troubleshoot customer issues and work closely with the product team to resolve technical problems

Provide onboarding support and training to new customers

Travel to grower sites to assist with deployment, training, and support

Maintain accurate records of customer interactions using our support ticketing system

Create and maintain clear and concise support documentation and user guides

Assist with testing new features before release and provide feedback to the development team

Suggest improvements to the user experience and contribute ideas for platform enhancement

Create basic wireframes or user interface mock-ups to communicate feedback or new ideas

Advocate for the customer internally, ensuring their needs are considered in product decisions

Assist with managing our social media accounts (e.g., scheduling posts, responding to comments, sharing updates)

What We’re Looking For

A self-motivated individual with a proactive attitude and strong problem-solving skills

Excellent written and verbal communication skills, with the ability to explain technical concepts in a user-friendly way

Strong general computer literacy and an ability to quickly learn new software

A genuine interest in technology, particularly in software design or development

Comfortable with occasional travel to rural areas

Ability to work independently in a remote environment while staying connected with a collaborative team

Previous experience in a customer support or help desk role is helpful, but not essential

Why Join Us?

Be part of an exciting new company that’s making a real difference in the agriculture sector

Work from anywhere with flexible hours and a supportive team

Opportunity to gain hands-on experience in software development, product testing, and UI/UX design

Room to grow within the company as we expand

If you're looking to start your career in tech, love helping people, and want to work on a product that genuinely impacts lives and businesses—this could be the perfect role for you.