Edward Mann has just partnered exclusively with a nationwide veteran-owned business committed to assisting veterans in navigating complex DVA claims and Commonwealth super scheme submissions.

The role, albeit remote offers you the chance to be part of a great team and offers excellent career progression for those who seek it. The role is paying up to 75k + super, depending on experience.

Our client’s mission is to provide personalized advocacy services that ensure veterans receive the compensation and entitlements they deserve, recognizing their service and dedication. Join a passionate team focused on delivering meaningful impact to the veteran community. It will be ideal that you have close ties/relationships with people in the military (currently serving or former), or you yourself have served. Those without will still be considered.

Role Overview

We are looking for a dedicated and detail-oriented Administrative Assistant to support operations remotely. This position is ideal for a self-starter with excellent organizational skills and a strong background in administrative tasks. As the Administrative Assistant, you will provide crucial support to our team by managing communications, handling clerical duties, and assisting with executive-level tasks.

Key Responsibilities:

Administrative Support

Manage day-to-day administrative tasks, including organizing documents, handling data entry, and maintaining records with accuracy.

Assist the team with scheduling, calendar management, and preparation for meetings.

Prepare, edit, and format documents, reports, and presentations.

Client and Communication Management

Act as the first point of contact for clients, handling phone and email inquiries with professionalism and care.

Maintain a positive and professional demeanour in all client interactions, ensuring a high standard of service.

Provide information to clients and assist with inquiries related to the DVA claims process, escalating complex cases to appropriate team members.

Clerical and Organizational Support

Perform general clerical duties, including filing, photocopying, scanning, and handling mail.

Maintain databases and ensure data accuracy and confidentiality in all transactions.

Assist with organizing internal files, ensuring documents are well-structured and easy to retrieve.

Specialized Knowledge Support

While not required, a basic understanding of the DVA claims process is beneficial to help navigate veteran-specific inquiries.

Support the team with any other duties as assigned to ensure smooth operations.

Qualifications and Skills:

Communication Skills: Strong phone etiquette, excellent verbal and written communication abilities.

Organizational Skills: High-level organizational and time management skills to handle multiple tasks efficiently.

Clerical Skills: Proficient in clerical duties with attention to detail and accuracy.

Self-Motivation: Ability to work independently and manage tasks remotely.

Tech Savvy: Comfortable with Microsoft Office Suite, Google Workspace, and general office software.

DVA Knowledge (Preferred): Familiarity with the Department of Veterans' Affairs claims process is a plus.

What's on Offer?

A fully remote position with flexible working hours.

The opportunity to make a meaningful difference in the lives of veterans and their families.

A supportive, collaborative team environment with a focus on work-life balance.

Opportunities for professional growth within a veteran-focused organization.

For more information please apply ASAP.

Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply.