This award-winning international insurance organisation is part of a global network of businesses. Entering the Australian market over 20 years ago they combine local expertise with global experience and industry leading innovation.

As a result of their growth, they are now seeking to appoint an experienced Parts Interpreters to review motor vehicle repair quotes and source alternative & original parts that ensure alignment with the parts policy and therefore reduce the parts component of the repair cost. To also work with the broader Assessing and Claims Teams to ensure the best cost and customer outcomes.

Your key responsibilities will include:

• Monitor various workflow platforms to receive Repairer quotes.
• Review each quote to check for correctness of parts pricing, vehicle details and damage quoted consistency with the incident description
• Seek opportunities in each quote to better the cost outcome by sourcing alternate suppliers
• Adhere to the Parts Usage Policy to mitigate repair and replacement costs without affecting the safety, structural integrity or utility of the vehicle
• Perform fair and reasonable assessments on glass claim quotes or invoices
• Record potential savings for reporting purposes
• Liaise with Repairers who send paper quotes to obtain their quotes via estimate instead
• Assist the Assessing and Claims teams as necessary
• Undertake relevant training as required to perform the role
• Assist with paying Repairer invoices as necessary
• Alignment of daily activities to achieve goals and KPI’s

What you will bring to this role:

• A detailed understanding of motor vehicle parts
• Ideally experience as a parts procurer – able to leverage off your parts sourcing experience for a car dealership or alternate parts provider, a large fleet maintenance function or another insurer
• Experience providing a quality experience for the customer, first time, every time
• A disposition that values individual differences and invites participation while working with others
• A collaborative style to achieve goals
• A commitment to act in a fair and ethical manner, delivering on promises and keeping your commitments to others
• Experience making decisions by considering all relevant information
• The ability to work effectively and able to adapt to change
• A proactive commitment to learning and an outcome orientation
• The ability to pivot as processes are improved/redesigned to deliver better customer experiences and efficiency outcomes

What’s in it for you?

• A fantastic career opportunity with a well-established and recognised international insurance challenger in growth
• Highly competitive rem: Circa $85k package
• A great team to collaborate with plus genuinely inspiring leaders
• Genuine career pathways to explore
• Additional benefits such as extra leave options, paid parental leave, professional development opportunities, employee discounts and regular social events.

This is a unique opportunity to be part of an exciting growth strategy that is founded on customer excellence. We are seeking two talented Parts Interpreters to join this global market leader and play a pivotal role in the performance of the parts function for this insurance business. They are dynamic, in growth and open for change – they are committed to developing their high-performance teams in line with their overarching high-performance culture. Be recognised and rewarded for the great work you will be able to do in this highly regarded and awarded organisation in growth.

Apply now and if possible, please attach your cover letter and resume in Word format. Or for a confidential discussion, please contact Paul on 0422 963 025 or apply now by following the link

Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.