Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise and our beautiful iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar as well as in-room dining. We offer a relaxed, family friendly atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

In this integral role you will be reporting to the Director of Sales and Marketing, and supporting the sales team. You’ll be responsible for the efficient organisation and coordination of onsite conferences and events; from posting bookings through to delivery. Working alongside the team to help achieve sales targets in line with the annual Sales budget for the Hotel.

Your duties will include, but will not be limited to:

Meeting the needs of secured conference business from compilation of event order to after function follow up. Actively listening to clients to understand their needs.

Assist the sales team with account management from initial client inquiry, negotiating, contract proposals and up selling

Completing preparing proposals, invoicing, preparing event orders and a variety administration task to ensure the timely execution of all planned events.

Effective time management to meet weekly deadlines

Effective communication with various departments to ensure the event is executed effectively

Execution of all services for bookings, keeping in line with budgets, incentives, and objectives

Negotiate with 3rd party vendors to achieve the most favourable terms

Coordinate event planning liaising between relevant departments to ensure that preparations for event have been made, dietary requests and updates on numbers provided. Acing quickly to resolve problems.

Meeting clients on the day of their event.

Evaluate special event’s success and submit reports to the Director of Sales and Marketing as requested.

Assist the sales team in hosting site inspections and trade shows when required.

You’ll be successful in the role, because you have the ability to manage multiple events concurrently, exceptional communication and negotiation skills and strong MICE industry knowledge as well as:

Passion and pride to create EPIC experiences!

Previous experience in a similar role - events / banquets operations a 200+ room Hotel or Resort environment preferred

A high level of attention to detail and proficiency in all Microsoft Office programs.

Excellent time management and communication skills (written and oral)

A good working knowledge of the MICE industry on the Gold Coast

A naturally friendly approach that easily builds rapport with clients, guests and colleagues

Confidence to follow up to and ensure client expectations have been achieved from event inception to delivery and sharing feedback with the team.

A high standard of personal presentation and communication

Knowledge of Opera Cloud, Delphi FDC & Micros Symphony is desirable, however not essential

A current RSA certificate or willing to obtain one

Unlimited working rights for Australia

What we’re offering:

Colleague meals

Access to Accor’s online training & development programs

Career progression opportunities

Exclusive colleague rates at Accor Hotels across the world in Food and Beverage and accommodation from day one

We cannot wait to talk to you about your new role with our professional and friendly team. We look forward to receiving your cover letter and resume.