About IHCA

At IHCA, we are a Quality Standards Institute and we’re about Inspiring Healthy Communities in Australia.

We work with government, enterprise and not-for-profit community service organisations to improve their impact on their consumers in the health, community and support service sectors. We push beyond the current benchmarks to build the future of the quality standards community as a recognised leader in excellence. As one of Australia’s leading institutes for quality standards, we are at the forefront of industry expertise, performance and innovation.

We are not-for-profit, charitable and independent and we have been providing consultancy and training, certification and accreditation under a variety of national and internationally accredited standards for more than 30 years.

Our values are at the core of everything we do: Passion for people, Excellence, Integrity, and Impact. People choose to work with us because they share our values and aspire to inspire improved outcomes for health and human services.

About the role

Reporting to the Service Manager, you will be a member of the IHCA team and responsible for supporting pre and post assessment activities by undertaking a range of administrative support tasks. Primarily, you will manage your assigned customers and ensure the timely delivery of their assessment. Your time will be focused on the highest priority to the team as a whole to ensure a consistent high level of service to our customers.

This is rewarding work where you get to support better outcomes for a range of health and community service organisations. In peak periods, the work is high volume, so if you thrive in being organised, this job is for you.

You will be responsible for a range of duties in relation to organising assessments for customers including:

Maintaining communications with customers and identifying opportunities for additional scheme or scope extensions;

Assist with the monitoring of the assessment cycle for customers assigned to you;

Collaborate with colleagues to ensure that assessments scheduled are delivered within required timeframes.

Liaising with customers, assessors and departmental stakeholders as required or directed;

Contribute to maintaining accurate customer records;

Booking and managing travel for assessment teams;

Liaising with assessors for report and corrective action plan delivery and all associated elements of report completion and quality check;

Prepare and finalise certificates; and

Provide pre and post assessment activity administrative support.

About you

Ultimately you are professional, adaptable and reliable and keen to provide top quality service to customers and colleagues. You are an excellent verbal and written communicator with strong interpersonal skills who can interact effectively with a diverse range of people.

You will also have:

Relevant experience in a similar role (professional services business and/or human services organisation)

Excellent administrative skills including customer service, records management, proactive planning and an ability to work unsupervised once trained

Advanced skills in Microsoft products and cloud-based systems

Exceptional relationship and communication skills (written and verbal)

Team player mentality – the ability to balance the completion of your individual tasks with team-based tasks and adapt if required

Demonstrated ability to work independently, proactively and with accountability and astute attention to detail

Analytical and problem resolution skills with a strong results focus

The drive to succeed and be part of a successful, purpose-driven team.

Our benefits

Our culture is collaborative, supportive and flexible, where you can make this role your own. In addition to your salary, you are eligible to take up salary packaging options and tax benefits of up to $15,900 plus $2,600 in entertainment per year.

Sound like you?

Please apply with your resume and cover letter.

If you’d like to know more, please email Sarah King at [email protected].