Company Description

At Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.

A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

Job Description

We are seeking a dynamic and detail-oriented Conference and Events Sales Executive to join our team at Mercure Gold Coast Resort. The successful candidate will be responsible for planning, coordinating, and executing conferences, meetings, weddings, and other special events at our resort. This role requires strong organisational skills, a customer-focused mindset, and the ability to work collaboratively with both internal teams and external clients to deliver seamless and memorable experiences.

• Act as the main point of contact for the clients event confirmation, through to event execution, and follow-up.
• Coordinate all aspects of conferences and events, including scheduling, logistics, catering, accommodation, audio visual requirements, and special requests.
• Conduct site inspections and client meetings to ensure full understanding of event needs.
• Prepare detailed Banquet Event Orders and work closely with food & beverage service, kitchen, housekeeping, and other relevant departments to ensure flawless execution.
• Manage client relationships, ensuring high levels of satisfaction and repeat business.
• Ensure all events adhere to resort policies, health and safety regulations, and brand standards.

Qualifications

• Minimum of two years' experience in event planning or coordination, preferably in a hotel or resort environment.
• Exceptional organisational and time-management skills with keen attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and manage multiple events simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite, and previous experience with event management software highly regarded.
• Willingness to work flexible hours, including evenings, weekends, and holidays as required.
• Unlimited work rights in Australia. Please be aware that the Resort is unable to offer Sponsorship for this position.

Additional Information

WHAT IS IN IT FOR YOU?

• Work as part of a highly motivated and skilled team within a 292-room resort, spanning over 3.5 hectares of manicured gardens,
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Wages paid in line with the Hospitality Industry General Award 2020) + Superannuation.
• Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.
• Daily meals provided on shift and free car parking,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.