Position Overview: As a Senior Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Azure integrations and .NET development. You will provide exceptional support to our customers, focusing on resolving incident tickets efficiently and effectively to ensure smooth operation and optimal performance their systems.

Beyond reactive support, the role emphasizes a proactive approach to customer engagement where they will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers, will assist them in achieving their overarching long-term strategies and business objectives.

Key Responsibilities:

Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions.

Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.

Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities.

Technical Expertise: Utilize deep technical knowledge to support the design, development, and implementation of solutions.

Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor.

Continuous Improvement: Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge.

Support technical design activities related to bespoke application software, data, databases, packaged solutions, and infrastructure components.

Develop application software (new program code or enhancements to existing code) of medium to high complexity from detailed technical specifications.

Develop database queries and stored procedures of medium complexity to support data analysis and/or technical programming responsibilities.

Execute test scripts for system, integration, and/or user acceptance testing and document technical test results.

Apply Microsoft best practices to determine the methodological steps appropriate for an engagement.

Maintain awareness of current business trends (in consulting services and offerings, packaged solutions, and industry best practices) that are relevant to the company and clients.

Qualifications and skills

Essential:

Bachelor's degree or equivalent combination of education and experience.

Five or more years of experience in technical analysis and design, preferably within a consulting environment.

Five or more years of relevant experience as an integration developer.

Object-Oriented Languages (C#, .Net, Java)

Azure DevOps & GIT

Azure Platform Solutions

Azure Platform Integration services

Azure Bespoke Applications

Business/System Analysis

ESB and Middleware deployment and development

Bespoke Integration Development

Web service protocols and specifications

API Lifecycle Management

API Security

Problem-solving and root-cause analysis

Microsoft DevOps

Scripting and automation

Azure monitoring and analytics

.NET Development

Excellent problem-solving skills and the ability to troubleshoot complex issues.

Strong communication and interpersonal skills, with the ability to build and maintain client relationships.

Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Ability to manage competing priorities in a complex environment.

Desirable Skills:

Familiar with ITSM processes and systems

Dynamics 365 Integration

Dynamics 365 Integration Support