Customer Service / Administration Assistant
Location: Brisbane, QLD
Job Type: Full-Time (Immediate Start Available)
Hours: Monday to Friday, 8:00am – 4:30pm

About the Role
Alfa Air & Electrical is a leading, family-owned air conditioning company seeking a motivated and enthusiastic Customer Service / Administration Assistant to join our friendly team. This is a fast-paced role that involves managing a high volume of customer enquiries. We're looking for someone with excellent communication skills who enjoys working both independently and as part of a team.

What We’re Looking For
The ideal candidate will have a positive attitude and a proactive approach to their work. You will bring the following qualities:

Excellent customer service skills and a friendly, professional personality

Experience with accounts receivable/payable

Confident telephone technique and strong communication skills (both verbal and written)

High attention to detail and strong organisational abilities

Ability to multitask, prioritise, and work under pressure

Proficient in Microsoft Office (Word, Excel, Outlook)

Key Responsibilities
You will be directly responsible for:

Handling a high volume of incoming phone and email enquiries

Scheduling and confirming bookings for jobs and quotes

Supporting the Accounts Manager with daily bookkeeping tasks

Maintaining office and stationery supplies

General filing, data entry, and other administrative duties

About Us
Alfa Air & Electrical has proudly serviced Brisbane since 2015 and is backed by over 30 years of combined industry experience. As a family-owned business, we value quality workmanship, honest communication, and genuine customer care. You will be part of a modern, energenic workplace with a young, friendly team. We also invest in creating a supportive work environment where teamwork, initiative and a good sense of humour are appreciated. We value a positive attitude, open communication and a strong work ethic - and we support one another to do our best every day.

Interested?
If this sounds like the right opportunity for you and you meet the above criteria, we’d love to hear from you!

Your application will include the following questions:

Do you have customer service experience?

Do you have full Australian working rights?

How many years’ experience do you have as an office administrator?

PLEASE RESPOND TO THE FOLLOWING KEY SELECTION CRITERIA IN YOUR APPLICATION

Provide a short explanation of why you applied for this role and what specific skills you have that will make you ideal for this position.

Please describe your previous experience in a customer service role. What strategies do you use to ensure a positive customer experience?

What types of adminstrative tasks have you been responsible for in previous roles? How do you stay organised when managing multiple duties?

Provide an example of a time when you had to communicate complex information to a customer or colleague. How did you ensure your message was understood?

How confident are you when it comes to understanding the financial side of running a business. eg keeping track of expenses/receipts, processing payments, collecting payments.