About Us

Lighting Illusions is a leading Australian retailer of lighting and fans, dedicated to enhancing homes nationwide. We are experiencing significant growth and are seeking a driven and ambitious Assistant Manager to join our dynamic Head Office team in Acacia Ridge. This is an exciting long-term opportunity for a motivated individual to make a substantial impact within the fast-paced and ever-evolving eCommerce sector. We pride ourselves on a forward-thinking approach and a supportive team environment.

About the Role

This pivotal role will see you directly supporting our eCommerce Manager in leading our dedicated sales and customer service team. You will be instrumental in enhancing our online customer experience, managing administrative functions, and providing exceptional service to our valued customers across Australia via phone and email. We are looking for a natural leader with initiative, innovative thinking, strong multitasking abilities, and the composure to excel in a high-pressure, results-oriented environment.

Key Responsibilities:

Provide proactive leadership and support to the Administration & Customer Service team.

Collaborate with the eCommerce Manager to ensure data integrity and optimisation across our websites.

Champion outstanding customer service, resolving inquiries and issues effectively via telephone and email.

Manage online order processing, follow-ups, quotation generation, returns, and other critical operational tasks.

Drive the team to achieve and exceed sales and operational Key Performance Indicators (KPIs).

Contribute to the continuous improvement of daily processes and procedures within the eCommerce department.

Serve as the primary escalation point for complex customer service matters.

Undertake general office administration and other duties and tasks as required to support the team's success.

To Excel in This Role, You Will Bring:

A minimum of 3 years' experience in a senior customer service position, ideally at a Team Leader level or higher.

Proven leadership capabilities with the ability to manage, motivate, and develop a team.

Exceptional problem-solving skills, with the ability to think clearly, identify urgent priorities, and act decisively.

Demonstrated experience in managing multiple tasks and scheduling workloads effectively in a fast-paced setting.

Outstanding written and verbal communication skills, with a talent for engaging diverse stakeholders.

A tech-savvy approach, comfortable operating in a digital-first, paperless environment.

Meticulous attention to detail and a proactive, "can-do" attitude.

Certain extra skills and qualifications will be highly regarded:

Previous experience within the eCommerce industry.

Product knowledge in lighting and air movement.

Proficiency with sales processing and dispatch software.

Familiarity with NetSuite ERP.

What We Offer in Return:

A positive, supportive, and inclusive team culture with access to ongoing professional development, training, and mentorship.

Genuine work-life balance, featuring Monday to Friday office hours. For proven performers, the option to incorporate work-from-home arrangements may be available after a successful probationary period.

A generous Annual Bonus structure linked to the achievement of departmental budgets and KPIs.

Significant opportunities for career advancement and personal growth within our expanding national company.

Convenient free on-site parking.

Ready to Apply?

We are looking for an enthusiastic individual ready to start as soon as possible. To be considered for this exciting opportunity, your application must include the following:

A Cover Letter addressed to the HR Manager, which includes answers to the following:

How long will it take you to get to work every day?

What is your favourite TV Show?

A comprehensive Resume detailing your relevant experience and previous roles.

We are excited to hear from talented individuals looking to make a mark in the eCommerce space!