Job Title: Administration Assistant

Location: 41 Cook Court Northlakes
Department: Administration
Reports To: General Manager/ Service Manager
Job Type: Full-Time

Job Overview:

We are seeking a detail-oriented and proactive Administration Assistant to join our team. This role combines administrative support with service management duties to ensure smooth operations and customer satisfaction. The ideal candidate will be organised, adaptable, and skilled in both administrative tasks and processing warranty claims, working collaboratively across departments as well as light bookkeeping duties.

Key Responsibilities:

Administrative Duties:

• Provide administrative support to the team, including managing correspondence, filing, and scheduling.
• Answer phone calls, emails, and assist with customer inquiries, ensuring excellent communication.
• Maintain office supplies, manage inventory, and order supplies as needed.
• Organise and maintain physical and electronic filing systems.
• Prepare and process various reports, documents, and forms as required.
• Assist with meeting coordination, including scheduling and preparing materials.

Customer & Service Coordination:

• Assist in managing customer service requests, ensuring accurate information is logged and relayed to the service team.
• Communicate with customers regarding the status of their service requests, ensuring clear updates and managing expectations.
• Process service orders, dispatch teams, and track service completion.
• Assist with creating service reports for customers or upper management.
• Help resolve any administrative or logistical issues that arise during service delivery.

Qualifications & Skills:

• Proven experience in an administrative or customer service role. (an advantage)
• Knowledge or experience with warranty claim processes is a plus.
• Strong organisational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other office software.
• Ability to work both independently and collaboratively as part of a team.
• Strong problem-solving skills and ability to handle customer complaints effectively.

Education & Experience:

• High school diploma or equivalent required; Associate’s degree or relevant certification is a plus.
• Prior experience in administrative support, customer service, or warranty management preferred.

Benefits:

• Competitive salary
• Annual Leave
• Superannuation
• Opportunities for professional development and training

How to Apply:
Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and experience to [email protected]. We look forward to hearing from you!