About the role

This is a full-time Customer Service - Admin Assistant role based in Morningside, QLD, part of the vibrant and growing Brisbane Plumbing and Drainage business. In this role, you will be responsible for providing high-quality customer service and administrative support to ensure the smooth running of our plumbing and drainage operations.

What you'll be doing

• Answering incoming phone calls and responding to customer enquiries and bookings in a friendly and professional manner
• Scheduling and coordinating customer appointments and service calls
• Providing administrative support such as data entry, filing, and general office duties
• Liaising with our plumbers and technicians to ensure customer needs are met
• Maintaining up-to-date customer records and job details
• Assisting with inventory management and ordering of supplies
• Providing exceptional customer service and building positive relationships with our clients

What we're looking for

• Proven experience in a customer service or administrative role, ideally within the plumbing or trades industry
• Excellent communication and interpersonal skills with the ability to interact with customers in a friendly and professional manner
• Strong organisational and time management skills with the ability to multitask and prioritise effectively
• Proficient in using office software such as Microsoft Office, with the ability to learn new systems quickly
• A genuine interest in providing exceptional customer service and contributing to the success of the team

What we offer

At Brisbane Plumbing and Drainage, we value our employees and strive to create a supportive and rewarding work environment. We offer a competitive salary and ongoing opportunities for career development..

About us

Brisbane Plumbing and Drainage is a well-established and trusted plumbing company serving the local community for over 20 years. We are committed to providing high-quality workmanship and exceptional customer service, and take pride in our reputation for reliability and professionalism. Join our team and be a part of our continued success!

Apply now to become our next Customer Service - Admin Assistant.