Are you ready to make a meaningful difference in ensuring NAB meets its compliance obligations?

Your new company

Are you detail-oriented, self-motivated, and passionate about doing the right thing for customers-even behind the scenes? Join NAB's dedicated team as a Remediation Officer, where your work ensures compliance, accuracy, and fairness in how they manage facilities.

Your new role

Your role as a trusted compliance champion advocate includes:

• Operational, back office role
• Perform operational, back-office tasks with a strong focus on accuracy and compliance.
• Conduct detailed file reviews across multiple internal systems to validate the setup and structure of financial facilities.
• Assess contract documentation to ensure terms, fees, and charges align with internal policy and regulatory expectations.
• Cross-reference data sources and complete structured validation steps to confirm accuracy and consistency.
• Ensure all actions support fair and appropriate outcomes for customers-without engaging in direct customer contact.
• Maintain focus and motivation while working through high volumes of repetitive, process-driven tasks

What's in it for you

• Competitive Pay: $35.86 per hour plus superannuation.
• Short Term Project: Temporary assignment - start at the end June up until 30th September
• Flexible Work Hours: Monday to Friday, Business Hours, 4 days in office
• Location: NSW - 3 Paramatta Square

What we are looking for

• Attention to Detail: You'll be reviewing thousands of files-accuracy is everything.
• Resilience & Motivation: The work is repetitive, but your impact is significant.
• Empathy & Integrity: Even without customer contact, your decisions affect real people.
• Tech Savvy: Comfortable navigating multiple systems and digital tools.

What you'll get in return

NAB is not just another bank - we're a team driven by purpose. At NAB, we're:

• Relationship-led: Delivering personalised, proactive, and exceptional customer service.
• Focused on Exceptional Experiences: Simplifying banking for our customers and earning their trust in moments that matter.
• Committed to Sustainability: Building a resilient, secure future for our customers and communities.

What you need to do now

Help NAB maintain its commitment to integrity and customer focus while ensuring we remain compliant with regulatory standards. Apply today to join a supportive and collaborative team making a real impact.