Call Centre Operator |6 Month Contract

• $34.59 p/h + super
• 6 month Contract (possible extensions)
• Parramatta

About the Role

We are currently seeking to appoint a Customer Service Representative with a leading NSW Government agency. This role is responsible for delivering high quality customer service and administration.

Working Hours: 7 hrs per day / 35 hrs per week

This position will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays on a 2 week rotating roster full time in the office. There is no WFH flexibility with this position.

Key accountabilities include:

• Working in a fast-paced environment with peak periods from October April
• Upholding a great level of engagement in a virtual environment
• Contacting our support teams for resolution if needed
• Balancing phone calls and written communication via webforms
• Team participation and engagement
• Update and maintain records of customer communication data and feedback through database management.
• Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the needs of the team.
• Conduct a range of administrative tasks to support the team.

About You

• Ability to self manage
• Genuine commitment to customer service
• Ability to work autonomously and in a team
• Resilient and hard working
• Ability to use multiple systems and applications
• Flexible, adaptable and responds quickly when situations change

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact [email protected] or call 0482 099 279