Intake Officer – Contract position

• $45 per hour + super
• Initial 3 month contract
• Full time, Monday to Friday
• A police check and two reference checks will be conducted for the successful candidate after the interview stage

About the Company:

A NSW Government agency is seeking an enthusiastic and engaging Intake Officers to join their team on an 3 month contract based in Sydney CBD, with hybrid working arrangements.

Duties and responsibilities:

Your duties will be primarily data entry and managing introductory complaint correspondence, with tasks focusing on:

• download the attachments from the server
• register new complaint matters
• send acknowledgment letters
• other admin work as required.

Skills & Experience:

• 2+ years of experience working in call/contact centre
• Experience dealing with difficult customers/stakeholders
• Understanding or experience handling confidential and sensitive information
• Ability to take initiative and support the team where required
• High level of attention to detail and strong organisation skills
• Efficient, confident and hardworking

APPLICATIONS CLOSING SOON

Please note: Only shortlisted applicants will be contacted.