Join the future of luxury eyewear distribution.

Proper Goods is searching for a hands-on and service-minded Customer Service & Warehouse Assistant to join our tight-knit Brookvale team. This is a rare hybrid role for someone who thrives in both customer-facing interactions and practical, warehouse-based tasks—ideal for those who love a fast-paced, varied day and want to grow in a modern, ambitious business.

About Us

Proper Goods is a modern eyewear distributor representing some of the world’s most coveted independent eyewear brands, including Mykita, Moscot, Garrett Leight, Balmain, Valentino, and Ahlem across Australia and New Zealand.

We pair world-class product with exceptional service—challenging industry norms with a reputation for doing things differently. Our team is passionate, quality-driven, and proud to deliver at a level that mirrors the brands we represent.

What You’ll Be Doing

This hybrid role is split between customer experience and warehouse/inventory support, reporting to the Operations Manager and working closely with both our customer service and logistics teams.

Customer Experience

Support our customer service team by responding to customer enquiries via phone and email

Assist with order processing, product information, and after-sales care

Help resolve customer concerns with empathy and efficiency, under the guidance of our experienced CS lead

Maintain accurate records in our CRM system and internal platforms

Collaborate with sales and warehouse staff to ensure smooth and timely fulfilment

Warehouse & Inventory

Receive and process inbound deliveries: unpacking, labelling, QC, and storing products

Handle customer returns efficiently and accurately

Pick and pack customer orders when needed

Perform ad hoc inventory control and stock management tasks

Maintain a clean, safe, and organised warehouse environment

Assist with general office and warehouse duties as required

What You’ll Bring

A warm, clear, and professional communication style

A proactive, solutions-focused mindset

Strong organisational skills and a high level of attention to detail

Ability to work both autonomously and as part of a small, collaborative team

Basic computer literacy and comfort using inventory or CRM systems

A positive, can-do attitude and willingness to learn across functions

Previous experience in customer service or warehousing/logistics a plus—but not essential

What We’ll Bring

A vibrant, tight-knit team in a growing business

Access to our Employee Profit Share Program

Career growth and exposure across operations, logistics, and customer service

Employee discounts on luxury eyewear

Ongoing training and development

A culture built on trust, responsibility, and passion for what we do

If you're excited to learn, roll up your sleeves, and help represent some of the world’s best eyewear brands—let’s talk.