Allied Business Support Australia (ABSA) is a Virtual Support Agency offering offsite Reception and Administration support to clients all over Australia. We support industries such as trades, allied health, legal, financial, beauty, e-commerce, equipment hire, fitness, hospitality, insurance and IT as an example.

As a Receptionist and administration assistant for Allied Business Support Australia, there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given you will be supporting 20 + Clients, taking calls, making bookings, outbound calls and administration tasks that our clients require to keep their business running smoothly.

It is a role with lots of variety but needs someone who has impeccable attention to detail, can work under pressure, knows how to prioritise and has a caring and compassionate nature.

We are now recruiting for 2 x part time roles

MAIN DUTIES/RESPONSIBILITIES:

Taking inbound and outbound calls and call transfers for 20+ clients

Handling queries and complaints via phone, email and general correspondence

Handling bookings and reschedules via phone, email and general correspondence

Performing ad-hoc administration duties

Taking and ensuring messages are passed to the appropriate staff member on a timely basis

Ensuring inbox for ABSA and our clients are managed daily with timely responses

Using 10+ different online booking systems and softwares

Being first point of contact for our clients and their own clients

Liaising directly with our clients to assist in any administration + reception support that may require

Completing daily handovers

Supporting clients and team with Administration as required

SKILLS & EXPERIENCE

Experience in a reception / customer service role is a must (minimum 1 year)

Allied Health or trades admin Background is an advantage but not essential

Personal Skills:

Organisational Skills

Attention to detail

Exceptional multitasker

Excellent verbal and written communication skills

Courteous

Strong customer service skills

Able to meet deadlines

Able to follow procedures and direction

Able to take on constructive criticism and learn from mistakes

Inviting and pleasant phone voice

Exceptional employment attendance

TECHNICAL SKILLS

Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)

Knowledge and understanding of Google Suite and all associated products

Intermediate IT skills, able to troubleshoot basic technical issues that may arise

Ability to use many software products at the one time

Experience in using online booking systems (eg, splose, cliniko, serviceM8, tradify)

JOB REQUIREMENTS

Own Laptop (must be portable for training) or portable PC with the ability to replace and upgrade as needed

Fast speed Internet - (we will require you to do an internet speed test)

Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed

Headset

2nd Monitor

Quiet home office with no background noise - this role is not suitable for anyone with small children at home

PERFORMANCE GOALS

Complete administration tasks on time

Support clients, suppliers and other team members professionally at all times

All calls are answered within set KPI times

All time is logged in time tracking software and 90% of rostered time is tracked

A real team player

Able to complete a thorough handover to the next shift team

Ability to work across many online booking systems

Able to follow direction from Team leader and Head of Operations

Keeping a calm and harmonious team environment

HOW TO APPLY

We are very specific in who we are looking for and only those who answer the below questions in their cover letter will be shortlisted.

You must be based in VIC and able to complete 1-2 weeks of onsite training in our Mount Evelyn office and able to work AEDT. Where are you located?

Hours are below. Please let us know with either "Option 1", "Option 2" or if you can do either and dont have a preference please write "both"

Option 1: 8am - 1pm Monday to Friday

Option 2: 12pm - 5pm Monday to Friday

Must have own quiet home office with laptop, 2 screens, a headset and fast and reliable internet with a back up option for incase internet is lost. Please let us know a bit about your office set up, what your backup plan is for internet and what your upload and download speeds are.

Must be tech savvy and be able to troubleshoot any technical problems on your own, you must be able to set up our operating systems once we share them with you. Please share with us your knowledge in being able to troubleshoot technical issues.

Must have experience in working remotely. Please tell us a bit about the remote work you have experience in.

Must have experience in reception or administration in either the trades or allied health industries. Tell us a bit about your experience

If you think this is you, please send in your CV and cover letter with the answers to the questions above and apply today!