About us

Our brow specialists are nationally accredited and have trained internationally under renowned micro-pigmentation artists, Hollywood makeup professionals, and leading brow stylists. Through continuous professional development, our team remains at the forefront of industry trends and techniques.

Leveraging platforms like Instagram, Suzie and her dedicated team have built a strong and engaged community by showcasing their work and sharing their expertise. We are passionate about delivering exceptional results and providing a personalised client experience in a warm and professional environment.

The role

We are seeking a loyal, honest, passionate, and detail-oriented Reception Administrator to join our close-knit team at our Melbourne flagship salon, located in the heart of Toorak Village.

This is a permanent part-time position, offering 34.5 hours per week, with an immediate start.

About the position

This is a fast-paced and diverse role suited to someone who thrives on responsibility and takes pride in keeping things running smoothly. You will be the first point of contact for clients, and play a key role in supporting both our front-of-house experience and the behind-the-scenes organisation of the salon.

To succeed in this position, you must be highly organised, professional, and capable of managing multiple priorities with precision and care. This is a role for someone who genuinely enjoys administration and thrives in a structured, high-standard environment.

Who we’re looking for

We are looking for an experienced professional who truly thrives in an administrative role and takes pride in delivering work to the highest standard. This is not a trainee or apprentice position — prior experience is essential.

Highly regarded backgrounds include:

Personal Assistant (PA)

Executive Assistant (EA)

Senior Front Desk/Reception roles in premium environments

What we value

Proven experience in administrative or reception-based roles

A proactive mindset with strong problem-solving skills

Exceptional communication and customer service abilities

A genuine passion for organisation, structure, and efficient systems

A positive, collaborative, and team-focused attitude

If you thrive in an administrative role and are eager to contribute meaningfully to a passionate and professional team, we’d love to hear from you.

Perks and benefits

Excellent work-life balance – no after-hours work or take-home stress

Warm, supportive, and friendly team environment

A dynamic role with ongoing opportunities for growth and development within the brand

The successful candidate will demonstrate:

A genuine passion for the beauty industry

Strong multitasking abilities with excellent documentation skills

Outstanding communication skills—whether by phone, in person, or via email—paired with a warm and professional manner

A commitment to delivering exceptional customer service

Impeccable personal presentation

A growth mindset and a willingness to challenge themselves to uphold the highest industry standards

Essential criteria for applicants:

Proven experience in Reception or Administrative roles

PA or EA background is highly desirable

Strong customer communication experience, with a warm and professional approach

Excellent interpersonal and soft skills, including the ability to remain calm, polite, and inquisitive when handling enquiries and phone calls

Key responsibilities:

Manage all incoming phone calls and warmly greet clients in-store

Schedule client appointments across multiple service providers

Coordinate and maintain accurate booking systems

Handle salon emails and ensure all communication and bookings are well-documented

Support the Salon Manager with day-to-day operational tasks

Collaborate closely with the General Manager and Director to implement salon improvements and procedural updates

How to apply

Please submit your application via SEEK. We strongly encourage including a personalised and genuine cover letter—this helps us get to know you beyond your résumé.