We are looking for a Front Office Manager - Are you ready to be the heartbeat of a thriving dental practice?

We're not just looking for another manager – we're seeking a SUPERSTAR who will revolutionise our front office and create an unforgettable patient experience! If you're passionate about healthcare, love leading dynamic teams, and want to make a real difference in people's lives every single day, this is YOUR moment to shine!

At Allied Dental Innaloo, we believe in creating exceptional dental experiences—always with a smile! As part of the Allied group, with six locations across Perth, we pride ourselves on integrity and fostering a fun, positive atmosphere for our patients and our incredible team.

What we are looking for in our Front Office Manager!

Team Leadership Extraordinaire

• Lead, mentor and coordinate the front desk team to deliver premium care

• Create a workplace culture where everyone LOVES coming to work

• Turn new hires into confident superstars through your mentorship magic

• Design systems that make everything run like clockwork

Patient Experience Architect

• Optimise appointment scheduling and patient flow for efficiency and satisfaction

• Ensure exceptional service delivery from initial contact through treatment completion

• Master the art of turning anxiety into excitement

• Create loyal patients who can't stop telling their friends about us

Operations Powerhouse

• Ensuring efficient patient flow from check-in to check-out, including managing wait times and coordinating with clinical staff

• Generate insights that drive practice success

• Keep our practice running smoother than a Formula 1 pit crew

Growth Catalyst

• Implement systems and processes that enhance operational efficiency

• Be the secret weapon behind our practice's success story

• Financial management experience creating detailed reports and analysing key performance metrics

Core Skills

• Communication: Excellent verbal and written communication abilities with our patients and team

• Organisation: Strong attention to detail and multitasking capabilities

• Problem-Solving: Ability to resolve conflicts and handle difficult situations

• Time Management: Efficiently prioritise tasks and meet deadlines

• Customer Service: Exceptional patient relations and service recovery skills with a calm, professional demeanour

• Leadership: Acts as the connective tissue between clinical and administrative teams, ensuring seamless communication, coordination and problem solving across the practice

• Culture Building: Builds, mentors, and retains high-performing front office teams by fostering a culture of accountability, continuous improvement, and patient-centred service excellence

Experience & Background

• Minimum 4-5 years’ experience in dental practice administration/management

• Proven experience in leading, supporting and motivating a front office or reception team in a dental practice

• Strong background in patient services within dental environment

Why Us:

• Career growth opportunities in an expanding practice

• Competitive compensation – we value your expertise and dedication

• Modern workplace with state-of-the-art technology

• Supportive team environment

• Comprehensive training program

• Free parking on site

• Full Time position Monday – Thursday!

We value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting, engaging, and retaining talented people. We welcome applications from all backgrounds regardless of gender, age, disability, and ethnicity, including Aboriginal and Torres Strait Islanders. We are commitment to equal opportunities and a diverse workplace.

Click the 'apply' button now and tell us everything we need to know about you!

Visit our career page to learn more: https://www.allieddental.com.au/careers/

All applicants must have the right to work in Australia.

Only shortlisted applicants will be contacted. No phone calls to reception, please.