The Opportunity:

We are seeking an Administration and Customer Service Officer to guide customers throughout their build journey and manage client files throughout the build process. You'll be part of a supportive, fast-moving team where communication, organization, and attention to detail really matter. If you love working with people, enjoy keeping things running smoothly, and thrive in a structured role, we'd love to hear from you!

About Us:

Park Hill Property is a local award-winning residential developer with over 12 years of experience in creating vibrant residential communities. Our mission is to create distinctive master planned developments that promote connectivity and sustainability in the growth corridors of Sydney and beyond.

We are a growing business with a healthy pipeline of projects currently spanning across 5 residential communities yielding over 400 residential lots.

Having built a reputation for uncompromising quality, we are committed to making the process of finding and building a home as easy as possible.

Our projects are located within the growth corridors of Sydney and regional NSW with our head office located in Norwest Business Park.

About the Role

As an Administration and Customer Service Officer, you will be providing guidance and assistance with the process of building a new home from contract signing through to handover. You will effectively communicate with clients ensuring all parties are informed and a high standard of customer service is provided.

Reporting direct to the Team Leader, your key responsibilities will include:

Have a thorough understanding of the building process with strong attention to detail

Managing client files throughout the pre-construction and construction process, ensuring all timelines are met in accordance with the workflow system

Effectively execute allocated tasks in the workflow system daily.

Regularly and accurately record client project details and updates in the Framework

Issue and manage all relevant documentation for client approval including, quotes, variations, plans etc

Successfully manage client expectations, including providing weekly/fortnightly progress updates to clients via phone and email

Consistently deliver exceptional customer service to all clients and demonstrate effective problem-solving skills

Regular liaison with internal departments and external suppliers including councils and certifiers

Liaison with internal departments and clients to coordinate and explain all correspondence throughout the pre-construction and building process.

Assisting with client lending authorities

Assist in obtaining handover certificates for all jobs

Scheduling and completing handover appointments

Prepare HIA building contracts for clients

Undertake client tender and contract presentation from time to time

Assist with some administration duties and keeping databases up to date

About You:

To be successful in this role, you will posse:

Minimum 2 year’s experience in a administration and Customer Service role

Previous experience in contruction industry

Understanding of working in Framework software is desirable

Experience working in a time critical environment.

A positive attitude and team player disposition with the ability to take direction and constructive feedback.

Ability to establish strong networks with internal and external stakeholders.

Exceptional verbal and written communication skills.