Luka Group is a leading Chartered Accounting firm providing professional services throughout NSW, based in Dubbo NSW. We provide professional accounting, advisory, audit, financial planning and insurance services to meet our client's needs and expectations.

We are a dynamic firm and a trusted advisor to a diverse range of clients and industries with a strong focus on agribusiness, construction and professionals.

Luka Group has been previously listed as one of the five up and coming accounting firms in the Australian Financial Review.

We have attained Xero Partner Platinum status, placing us in the top 2% of Australian accounting firms using Xero software and apps.

We are seeking a Client Relations Manager who is a team player, a can-do attitude and an effective communicator to join our team.

About the role

The role is a full-time position working 7.5 hours per day, between 8:30am to 5:00pm.

We are seeking a friendly, organized and efficient Client Relations Manager to join our team. The ideal candidate will manage the client administration of the firm, be the first point of contact for our clients at reception, provide excellent customer service, and have a team member that reports to them.

Reporting directly to the Partners, your duties will include, but are not limited to

Provide first point of contact reception services to clients; including:

Meet and greet clients, answer and transfer phone calls, book client appointments in the staff calendars.

Assist with credit card payments, prepare daily banking, update the system.

Maintain our Xero accounts

Reconcile overnight bank transactions to the correct client debtors and expense accounts.

Send monthly debtor statements, contact clients for overdue payments.

Raise creditors and organise batch payments.

Manage the administration assistant and provide daily work to be performed.

Monitor and clear the administration email account.

Reconcile and clear the Trust bank account daily.

Process tax assessments, prepare cover letters.

Prepare engagement letters, perform ID verification of new clients, prepare ethical letters.

Update ASIC registers with changes in company details, send annual statements, monitor payments and provide client reminders.

About the applicant

Extensive work experience in a professional setting.

Experience in managing debtors and creditors.

Advanced Microsoft Office skills and abilities.

Sound knowledge of business and financial principles and practices.

Excellent attention to detail and a high degree of accuracy.

Ability to prioritize and work effectively within a team.

Xero experience preferable, but not essential.

We look forward to hearing from you.

Please note that only short-listed candidates will be contacted, and your application will be treated confidentially.