Service Administrator - Rosebery Location
Camnet
Posted 28 days ago
About the role
Camnet is seeking a Service Administrator to join our team in our Rosebery office. This is a full-time role where you will be responsible for providing high-quality administrative support to our client services team. The role is based in our Rosebery office.
What you'll be doing
Manage incoming enquiries and service requests from clients via phone and email
Process and track client orders, deliveries and service tasks
Maintain accurate records and documentation for all client interactions and service activities
Provide general administrative support to the client services team as required
What we're looking for
Strong customer service and communication skills, with the ability to work with clients from diverse backgrounds
Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
Proficient in using MS Office suite, particularly Excel and Outlook
Previous experience in an administrative role, preferably within the client services or sales support function
Ability to work collaboratively in a team environment as well as independently
Strong attention to detail and a commitment to accuracy
About us
Camnet is a leading provider of Print & IT services and solutions. We have a strong presence in the Australian market and are known for our innovative approach to technology. Our mission is to empower our clients to achieve their business goals through the effective use of technology. We pride ourselves on our customer-centric culture and our commitment to delivering exceptional service.
If you are interested in this opportunity, please apply now.
About Camnet
Camnet is a 100% owned and managed Australian company that employs in excess of 150 staff from our Sydney offices located in Rosebery, North Ryde and Silverwater. Camnet has been in operation since 1983 providing industry leading solutions in the office equipment space. Our products and solutions are world class delivering innovation and leading edge technology that allows clients to improve productivity whilst reducing operational costs and wastage within their business. Camnet expertise includes the supply and maintenance of Ricoh, HP and Lexmark, laser printers, photocopiers and associated applications such as Document Management and Document Workflow solutions. These solutions assists our clients by improving business practices, processes and efficiencies. Camnet is also diversifying moving into the exciting 3D printing space.
Camnet can take care of all your related office equipment needs both locally and nationally. We can offer Centralised Management of your fleet or even your single device reducing your administration and time spent taking care of your devices.
Camnet employs over forty technicians who are all expertly trained and certified on the full range of products and solutions we supply and support. We currently maintain over 10,000 devices in the Sydney region excluding our regional and interstate business customers. Our service vehicles are fully equipped with all the tools of trade including spare parts ensuring our customers are up and running with minimum delay, this combined with our escalation and support mechanisms guarantees total customer satisfaction and maximum uptime. We currently have an average fix time of four hours.
Camnet prides itself on its success and reputation as being an industry leader but most importantly our large and loyal customer base accross:
- Ricoh Photocopier Sales and Service
- Ricoh Printer Sales and Service
- Ricoh Multifunction MFP Sales and Service
- Fuji Xerox Printer Sales and Service
- Fuji Xerox Printer copier Sales and Service
- Fuji Xerox Colour printer Sales
- Fuji Xerox Multifunction MFP sales and service
- HP Printer Sales
- HP Copier Sales
- HP Wideformat printer Sales
- HP Multifunction MFP Sales and Service
Camnet Finance
Camnet has its own fully owned In-house finance company offering tailored made competitive finance programs that will meet your business expectations and requirements, they include:
- Print Copy Plan – all inclusive cost per print finance
- Rental
- Lease
In Summary
Camnet makes it easy for you to do business allowing you to keep abreast of technology in the most affordable way possible. By choosing Camnet as your office equipment and solutions provider you can be secure in the knowledge that we have the determination and skills to support your office equipment & solutions requirements now and into the future.
Source: this is an extract from the company’s own website.
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