Senior Operations & Warehouse Manager

Full-Time | Based in Kingsgrove | Immediate Start

The Catering Dept. is one of Sydney’s leading corporate, entertainment, and festival catering companies, known for delivering high-volume events with finesse and precision. We specialise in daily delivery catering, local and interstate music festivals, and government and university contracts. This is a fast-paced and growing operation with a six-person office team and an operations crew of 5–10, depending on the season.

We are proud to be a multicultural and inclusive team, where diverse backgrounds and perspectives are welcomed and valued.

We are currently seeking a Senior Operations & Warehouse Manager to lead our logistics, warehouse, staffing, and equipment functions across multiple service streams. This role works closely with our executive team and plays a critical part in shaping and executing our operational strategy.

The Role

You’ll be the backbone of our day-to-day logistics, ensuring everything from staffing to stock control runs like clockwork. This is a leadership role that requires foresight, discipline, and a get-it-done attitude. If you’re working on something for tomorrow—you’re already late.

Key Responsibilities:

Oversee daily operations across warehouse and logistics

Manage inventory of catering equipment, packaging and beverage stock

Hire, train, and motivate operational staff

Monitor labour budgets and track operational wage costs

Maintain and coordinate repairs for all FOH and BOH equipment

Create detailed packing lists and event-specific run sheets

Build and maintain systems, SOPs, and logistics tools

Ensure site setups and dispatches are seamless and on-time

Support scaling during busy periods and troubleshoot live issues

Liaise with the executive team on strategy, reporting, and continuous improvement

About You

You are a spreadsheet geek, the master of spreadsheets, and love to create, share, and update them to keep everything on track

You thrive on being highly organised and leading a team to ensure our systems and processes are fine-tuned to handle frequent last-minute client updates and changes

Extremely deadline-driven and solutions focused

Confident managing people, stock, and complex timelines

Calm under pressure and able to work autonomously

Essential Experience:

Minimum 3 years in a senior operations role in a large venue, warehouse, or hotel

Prior experience in offsite catering or event logistics highly preferred — must understand vehicle routing, tight timelines, and remote site setups

Proficiency with the Google Suite (Sheets, Docs, Gmail)

Experience with staff scheduling software like Connect Teams, Deputy, or similar

Comfortable managing teams through WhatsApp or live communication apps

Familiarity with catering/event software such as Flex Catering, FoodStorm, or equivalent

A background in kitchen operations or chefing will be highly regarded and considered a strong advantage

Salary & Perks

Base salary: $85,000 – $100,000 + super (depending on experience)

Performance bonus: $10,000 – $15,000 p.a. based on KPIs and contribution to business growth

OTE (On-Target Earnings): Up to $130, 000 p.a.

Monthly contribution to mobile phone expenses & company laptop

Free daily staff lunch onsite

Off-street parking available

All reasonable additional hours are paid as overtime

Some Saturdays/Sundays required (3–4 times annually, with time in lieu)

Must be available to work on New Year’s Eve and Australia Day

No annual leave to be taken in the months of May–July, September, or November

Flexible hours based on workload and event schedule (typically Mon–Fri, 9am–6pm)

Why Work With Us?

We’re a tight-knit, fast-moving team who take pride in what we do. You’ll have real responsibility, autonomy to improve systems, and the support to grow into a senior leadership role. This is a high-performing team that values initiative, follow-through, and organised chaos done well.