Are you an experienced Events Operations Manager looking to take the next step in your career? If so, there has never been a more exciting time to join the Events team at Bankstown Sports!!

About Bankstown Sports Club

Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 180,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.

Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

About the Role

Our Events team is expanding, and we have an exciting opportunity for an experienced Event Operations Manager to join our team!

We are looking for a highly motivated events professional that is inspired to create a unique and memorable guest experience. The position will suit someone who is currently looking to develop their leadership skills and prides themselves in delivering superior customer service at all times!

This role will see you partner closely with the Events Manager in ensuring that each event meets customers need through excellent organisational and communication skills, client relationship building, staff management whilst always meeting the BSC value of “delivering exceptional customer experience”.

Your responsibilities included:

Develop comprehensive event plans and resource allocation.

Lead and motivate the events operational team including events team leaders and attendants

Coordinate with clients, vendors, venues, and internal teams to ensure all event requirements are met.

Oversee the planning and execution of all event details, including logistics, catering, and audio-visual needs.

Create event briefs in preparation for each event.

Ensure all event equipment and materials are procured and set up according to specifications.

Create and manage event budgets, ensuring all expenditures are tracked and stay within financial limits.

Lead and supervise event staff, assigning tasks and ensuring effective performance.

Lead by example by actively being present and acting as the primary point of contact across all events

Train and develop the events team to build exceptional service standards and provide exceptional customer experience

Create an environment that promotes teamwork, recognition, mutual respect and employee satisfaction.

Act as the main point of contact for clients, addressing inquiries and providing regular updates.

Coordinate with internal and external stakeholders including cleaning, security, entertainment, stylists and caterers ensuring all procedures and policies are upheld

Run regular essential meetings with stakeholders such as operations, rostering and AV to update what is occurring in events

Working closely with the sales team, taking the lead on confirming all details of events at BSC and associated venues.

Work closely and communicate effectively with all departments particularly the food & beverage, security, marketing, and operations team to ensure smooth transitions of event patrons throughout the club

Compliance & Risk Management

Resolve any client issues promptly and professionally resolving situations to the satisfaction of all parties, escalate where appropriate to the Groups sales and Events Manager, Events Manager, Operational Support Managers or Food & Beverage Manager. Providing feedback to the relevant departments and department heads.

Implement rigorous quality control measures to guarantee exceptional event experiences for clients and attendees.

Complete a follow up with clients post event, to gain valuable feedback and testimonial, while identifying areas for improvement.

Make all members and guests feel welcome and project a positive, motivated and friendly image to all members and guests

Essential Criteria includes:

Proven ability to lead, plan and deliver events in a collaborative and professional way within a large organisation

Demonstrated ability to collaborate with key and senior stakeholders across multiple parts of an organisation to deliver an outcome

Excellent attention to detail, ability to manage competing priorities, to work both autonomously and as part of a team

Experience working within fast paced hospitality environment

Exceptional communication skills both written and verbal

Commitment to a high standard of service and customer focus

RSA and RCG Competency Card, or willingness to obtain

Flexibility to work evenings, weekends, and possibly travel for events.

Perks include:

Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us

Free, secure parking

Generous Daily Meal Allowance to be used in our venues on food, tea and coffee

Additional Wellbeing Leave each year on top of all other accruals

Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth

Rewards & Recognition – We acknowledge the hard work of our people and like to reward accordingly

If you feel you are ready to take on a new challenge, are passionate about creating memorable experiences for your guests, and you meet the above requirements, we would love to hear from you! - Apply Now!