Operations Manager

Kosta’s Takeaway | Sydney, NSW

About Us

Kosta’s Takeaway is a no-BS, fast-growing brand built on bold flavours, quality ingredients, and real hospitality. With five stores across Sydney and a central production kitchen, we keep things fast, fresh and fuss-free — and our sandwiches speak for themselves.

The Role
We’re on the hunt for an experienced Operations Manager to oversee daily operations across all Kosta’s stores. This is a key leadership role reporting to the CFO and the Director. You’ll drive consistency, lift performance, and help us build the operational backbone that’ll support our next phase of growth.

Key Responsibilities

Oversee the day-to-day operations across all store locations to ensure consistency, efficiency, and high service standards

Lead, mentor, and support store managers and team leads to build high-performing teams

Identify and implement process improvements across staffing, service, stock, and systems

Work with the CFO on budgeting, cost control, supplier management, and reporting

Track performance metrics and KPIs to drive operational outcomes

Manage recruitment, onboarding, training, and rostering

Ensure compliance with food safety, health regulations, and workplace safety standards

Act as a link between stores and the leadership team, ensuring clear communication and smooth workflows

Lead operational readiness for new store openings, including training, fit-out coordination and launch planning

Champion Kosta’s customer experience, ensuring every store delivers fast, friendly service at scale

What We’re Looking For

Proven experience in an operations or multi-site management role in hospitality or QSR, ideally with coffee knowledge

A hands-on leader who can balance strategy with day-to-day problem-solving

Strong people skills — you’re great at supporting teams, building trust, and getting the best out of others

Confident with budgets, reporting, and business systems

This is a growth role for someone who wants to step up as we scale — no passengers, no egos, just good people doing good work.

Sound like you? Hit apply with your CV and a short note on why you’re the right fit. Include your go-to sandwich order.