About the role

Join the team at City Sider Motel as our Motel Operations Manager. This full-time role in Tamworth, NSW will see you responsible for overseeing the day-to-day operations of our well-established motel. With a focus on delivering exceptional customer service, you will play a key part in ensuring the smooth running of the business and contributing to its continued success.

What you'll be doing

Managing the motel's front office operations, including check-in/check-out, reservations, and guest relations

Overseeing the housekeeping and maintenance team to maintain high standards of cleanliness and presentation throughout the property

Monitoring inventory and placing orders for supplies as needed

Effectively managing staffing, rostering, and training to ensure excellent service delivery

Analysing booking data and occupancy rates to identify opportunities for improvement

Addressing customer feedback and resolving any issues or complaints in a timely and professional manner

What we're looking for

Significant experience in a similar operations management role either within the hospitality industry or similar experience in a management role.

Proven track record of leading and motivating teams to deliver exceptional customer service

Strong organisational and time management skills with the ability to multitask effectively

Excellent communication and interpersonal skills to liaise with guests, staff, and other stakeholders

Sound business acumen and an analytical mindset to drive performance improvements

Familiarity with computer software and systems

A commitment to delivering exceptional guest experiences

What we offer

At City Sider Motel, we are dedicated to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of benefits including:

Opportunities for career development and advancement

In-house training and professional development

The ability to live in and enjoy a fully furnished Managers unit, or off site come to work manage the motel and then be back home in time for dinner with the family.

Enjoy a 5 ½ Day working week.

4 weeks paid annual leave.

Health and wellbeing initiatives to support work-life balance

About us

City Sider Motel is a well-established and respected accommodation provider in the heart of Tamworth, NSW. With over 30 years of experience, we pride ourselves on delivering exceptional guest experiences and contributing to the local community. Join our team and be a part of our continued growth and success.

Apply now to become our next Motel Operations Manager!