Make Your Mark. Lead from the Front. Deliver Excellence.

Operations Manager – Full Time - Permanent Position

We are seeking a hands-on, visible leader to join our team as Operations Manager at Rich River Golf Club, one of regional NSW’s most iconic sporting and hospitality destinations.

This is an exciting opportunity for a high-performing hospitality professional to lead a large, diverse team across a multi-faceted venue. As Operations Manager, you will oversee the Club’s food and beverage, gaming and functions operations, while playing a central role in shaping the service culture and daily atmosphere experienced by our members and guests.

We’re looking for someone who thrives in the thick of the action — leading by example, inspiring their team, and creating a welcoming, elevated experience for every guest. You’ll play a key role in growing patronage, increasing revenue, and improving operational efficiency across the venue.

About the Role

This pivotal position is responsible for the daily operational success of the Club. You will set the tone on the floor — particularly during peak times — and drive service standards, team performance, and operational efficiency.

Your presence will help foster a collaborative and accountable environment where staff feel supported, customers feel valued, and excellence becomes the standard.

This role includes a rotating roster with evening and weekend shifts to ensure leadership is visible and effective during high-traffic service periods.

Key Responsibilities

Lead, mentor and support managers and frontline teams across all service areas

Set and uphold high service standards across food & beverage, gaming and functions

Drive a culture of teamwork, ownership and continuous improvement

Enhance revenue, streamline operational efficiencies, and elevate performance

Ensure compliance with Liquor & Gaming NSW, WHS, harm minimisation, and ClubsNSW regulations

Oversee budgeting, rostering, stock control and cost management

Collaborate with the CEO and department heads on operational strategy and innovation

Manage key supplier relationships (beverage, gaming and other contracts)

Oversee food safety systems and ensure legislative requirements are met

Contribute to member communication and marketing initiatives

Deliver accurate financial, reporting and reconciliation processes

About You

You’ll be an experienced leader who is approachable, energetic, and solutions focused.

Minimum 5 years’ leadership experience in a hospitality, gaming or licensed club environment

Strong operational knowledge of food, beverage and gaming services

Demonstrated success in leading and developing large, diverse teams

Strong working knowledge of NSW compliance requirements including Liquor & Gaming and WHS

Proven experience with budgeting, rostering, and service systems

Excellent interpersonal, coaching and conflict resolution skills

A strong floor presence and a passion for hospitality excellence

Flexibility to work a rotating roster including weekends and evenings

Current NSW RSA, RCG and Advanced RCG certifications

Why Join Rich River?

Attractive salary package negotiable based on skills and experience

Hands-on leadership role with scope to innovate and influence

Ongoing career development and professional growth

Access to Club-funded training and networking opportunities

Uniform, laptop, phone allowance, on-site parking and meals provided

Be part of a respected Club undergoing significant growth, development, and expansion as it moves into an exciting future

If you’re a leader with a proven track record of building strong teams, leading by example, and creating a positive and professional culture — we want to hear from you.

Apply now and help shape the future of Rich River Golf Club by delivering consistently exceptional experiences to our members and guests.

For more information about the role or a position description please contact Cam Moss via [email protected] or call (03) 5481 3333.

Submit your application with Cover Letter and Resume to [email protected] with applications closing on Wednesday 4th of June 2025, or earlier if a suitable candidate is appointed — early applications are encouraged.

Rich River Golf Club (RRGC) upholds principles of Equal Employment Opportunity, Work Health and Safety, Child Safety, Cultural Diversity, and Ethical Work Practices, and encourages applicants from diverse backgrounds to apply.