Tenacity CX is proud to partner with a not-for-profit cemetery based in Eltham, currently seeking a reliable, empathetic, and detail-oriented Receptionist / Administrator. This is a unique opportunity to work in a setting where compassion and professionalism are paramount, supporting individuals and families during deeply sensitive moments.

This role is ideal for someone who is emotionally intelligent, organised, and seeking to make a meaningful contribution within a small, supportive team.

What you will be doing in the role:

• Acting as the first point of contact: answering calls, responding to emails, and assisting walk-in visitors with care and sensitivity
• Supporting administrative processes: preparing correspondence, filing, and managing general office duties
• Assisting with data entry and digital archiving during a system migration
• Helping to digitalise historical cemetery records, including scanning and uploading files to a new management system
• Booking burials and interments, and coordinating with funeral directors and grieving families in a respectful and professional manner
• Providing broader operational support as needed during quieter periods

We’re looking for someone who:

• Previous experience in administrative or reception roles, ideally in sensitive or community-facing environments is highly advantageous
• Communicates clearly, confidently, and with emotional intelligence
• Is resilient and professional, able to remain grounded while supporting grieving individuals
• Demonstrates high attention to detail, especially when working with historical records and new systems
• Is adaptable and open to learning
• Respects the significance of community traditions and the sensitive nature of cemetery work

What's in it for you?

• Initial 3-month contract starting June 2025, with potential for extension
• 38 hours per week, Monday to Friday, (8am – 4pm or 9am – 5pm), $33.96 + super per hours
• Support a heartfelt community mission in a small, close-knit team
• Work in a calm and respectful environment where your contributions are truly valued

Successful candidates will undergo both reference checking and background checking

Do not miss this opportunity – apply with your resume in Word format.