ABOUT US

Midwich is renowned throughout the world for its technical solutions and work with the world’s leading brands. Our global reach is married with local knowledge and expertise to help us deliver outstanding and multi-award winning customer service.

Midwich Australia is a national distributor of well known audio and visual equipment brands such as Samsung, LG, Sony, Epson, Sharp. We work with consultants and integrators to provide technical solutions across various industries.

ABOUT THE ROLE

Our company is committed to fostering a positive team culture and providing opportunities for personal and professional growth. The successful candidate will have the opportunity to learn from experienced mentors and work in a supportive and productive environment.

Based in Chatswood, NSW, the role supports 80 users in various locations.

ABOUT THE ROLE

Responsibilities

Provide support on all server’s operating systems application architectures, storage systems, network infrastructure

Manage IT onboarding/offboarding processes

Respond, troubleshoot, resolve, IT service tickets on a timely manner according to SLAs.

Implement new technology solutions.

Management of 3rd party contracts & 3rd party delivered service level.

Management of Major Incident Management process ensuring appropriate engagements between support Groups &/or IT providers for timely resolutions.

Determine root cause of issues & communicate appropriately to internal & external customers.

Responsible for ensuring customer & business are kept updated on any IT events or issues.

Maintain IT assets register for various locations.

Provide reports to an agreed schedule (or on request), including capacity management & service desk performance reports.

Attend the Group IT meeting and business management meetings. Actively contribute to IT Service Delivery strategy and Group strategy.

Ensures the environment is in a known state and solutions are documented.

Lead business process improvement through IT innovation and change.

Supporting Business applications, CRM, ERP, Web Store, Sales Desk, Warehouse management system.

ADDITIONAL:

To use & assist other members of the IT department & Midwich Group end users in the use of IT systems to carry out duties in the most efficient & effective manner.

To adhere to all Midwich Group security polices & procedures to ensure integrity & security of all systems.

To achieve agreed objectives & personal appraisal targets, as agreed by Head of Group IT.

To adopt a positive & enthusiastic approach in order to promote the use of IT facilities throughout the Midwich Group.

Ensure all the IT services within the areas of responsibility are provided to high quality service provision to end users.

Ensure that duties are undertaken with due regard & compliance with the Data Protection Act & other legislation.

ABOUT YOU

Technical Skills

Operating Systems Proficiency

Windows (client and server – basic to intermediate level)

Hardware Troubleshooting

Diagnosing and replacing faulty components (e.g. screen, RAM, HDD, peripherals)

Networking Fundamentals

TCP/IP, DNS, DHCP, VPN, LAN/WAN

Basic router/switch configuration and troubleshooting

Active Directory & Group Policy

User account management

Permissions, OU structure, and GPO troubleshooting

Microsoft 365 Administration

Exchange Online, Teams, SharePoint, OneDrive

Licence management and user support

Remote Support Tools

Proficient with tools such as TeamViewer, ScreenConnect, or RDP

Ticketing Systems

Experience with platforms such as ServiceNow, Freshservice, or Zendesk

Software Installation & Configuration

Deploying and configuring business applications

Analytical & Problem-Solving Skills

Methodical approach to diagnosing complex issues

Strong root cause analysis and documentation abilities

Sound judgement on when and how to escalate to 3rd line support

Communication & Interpersonal Skills

Clear and professional verbal and written communication

Ability to translate technical language into user-friendly terms

Strong customer service orientation

Excellent attention to detail

Effective task prioritisation

Active listening skills

Collaborative team mindset

Organisational & Documentation Skills

Accurate logging of incidents and resolutions

Creating and maintaining knowledge base articles

Security Awareness

Understanding of endpoint protection, access control, and data privacy

Familiarity with multi-factor authentication and phishing prevention

WHATS ON OFFER

Competitive salary on offer

Employee shares after qualifying period.

Opportunities for career growth and development

A supportive and dynamic team culture

The chance to work with a global market leader in audio visual

Modern office close to all amenities, less than 5 minutes to Chatswood interchange.

Free use of gym, showers, and bike racks in our office building

HOW TO APPLY

To apply, please send your resume and cover letter via APPLY below. For further information about Midwich visit our website www.midwich.com.au .

Midwich is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.